Name: Residence Pas de la Casa Princesa
Brand: Pierre & Vacances
Price: 82 EUR
Availability: InStock
Rating: 3.8 (515 reviews)

Customer reviews Pas de la Casa Princesa

3.8

Good

515 reviews

39.2 %

27.8 %

14.8 %

5.8 %

12.4 %

Ria Emery-King

il y a 2 weeks sur G_Google Google

1/5

Toilet seat, shower door, door handle and lock broken. I went to reception and asked them to fix it they said they would and then didn’t. On check out they decided to charge us 30 euros per room as you have to deep clean the room, bring all your laundry down, clean the kitchen ware and empty all the bins into a bin store they don’t tell you about. Absolutely awful service and stinky attitudes from the staff. Never stay here.

jose manuel ortin molina

il y a 10 months sur G_Google Google

5/5

Genial

Vash Fly

il y a 1 year sur G_Google Google

4/5

Small but clean and quite new apartments. Close to the slope, 100m. With good snow - ski in ski out. Good parking and lockers.

Review 2024-03-04 19:50:11

Dear Vadim,
Thank you for this review about your pleasant stay with us at Pierre & Vacances Pas De La Casa Princesa.

It's wonderful to hear that you found our apartments to be clean and appreciated their newness. We're also thrilled to know the proximity to the slopes met your expectations for a ski-in ski-out experience. Our parking facilities are indeed designed for convenience, and we're glad this aspect of your stay was satisfactory.

The entire team hope that we may have the pleasure of seeing you again in the future.
Kind regards,

Axel Lewin, General Manager

Ryan H

il y a 1 year sur G_Google Google

1/5

The female front desk doesn’t speak English. It’s hard to communicate. I booked this hotel by accident. I didn’t realized it’s over one hour away from Andorra city. I tried to cancel the hotel 10min after I booked it. But they refused to cancel it. Wouldn’t come back again.

Review 2024-01-16 20:50:17

Dear Ryan,
Thank you for sharing your opinion after your recent stay at Pierre & Vacances Pas De La Casa Princesa.

We regret to hear that you faced difficulties with communication at our front desk. We pride ourselves on our multilingual staff and are continuously working on improving our services to cater to the needs of all our guests.

We also apologize for any inconvenience caused by the location of our apartments, which offers a unique experience nestled in the heart of the Pyrenees, ideal for those seeking direct access to the Grandvalira ski resort and outdoor activities.

We understand that the inability to cancel shortly after booking can be frustrating, and we strive to make our cancellation policies clear and transparent during the reservation process. However, we are always available to discuss any concerns or issues that may arise during your stay.

We hope that you will give us the opportunity to provide you with a more enjoyable experience in the future.
Wishing you a Happy New Year!

Axel Lewin, General Manager

Aivaras Capas

il y a 2 years sur G_Google Google

1/5

Poorly maintained and dirty property with missing pillow covers, not enough bedsheets, no duvet covers and dirty duvets with holes in them. Had to request clean duvets that didn't arrive till following evening. Shocking!!!
No mountain view even though I paid £240 extra for it. Heating not working properly either. Didn't had a cot for our 1 year old baby so I constantly had to worry about the safety of my baby.
Check in process absolutely ridiculous, had to queue on the stairs behind their office doors for more then 2 hours to collect the keys.
Reception said we would be compensated for the stress and troubles our family experienced, however they have never actually honoured it.
My wife has tried to contact them multiple times and instead of putting things right they have blocked her.
Absolute joke!!!!

Review 2023-02-14 16:50:18

Dear Aivaras,

While we empathise with your situation, we have to inform you that the building you stayed in was not one managed by Pierre & Vacances Pas De La Casa Princesa, and you have not been a guest of ours.

We would appreciate it if you could delete your review and repost it to the appropriate hotel. Thank you.

Kind regards,

Axel Lewin, General Manager