Customer reviews Hotel Starc

4.4

Very good

526 reviews

71.9 %

14.3 %

3.0 %

2.9 %

8.0 %

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Eve

There is 2 weeks on G_Google Google

4/5

The rooms are amazing but service is mid. Dinner at coure was really good, but pretty slow. The breakfast was… interesting; location was great tho. The bathtubs were literally amazing and if u don’t care about the little stuff this place is good.

Review 2026-02-24 16:17:52

Dear Eve,
Thank you very much for your feedback.

We are thrilled you found our rooms amazing and enjoyed your dinner at COURE. Our team takes pride in providing memorable dining experiences and comfortable stays.

We sincerely regret that some aspects of your stay fell short of your expectations. Feedback about our service speed and breakfast offerings is valuable, and we are reviewing these areas to enhance future guest experiences.

Nonetheless, we are glad our central location added convenience to your visit. The bathtubs in our rooms are designed for relaxation, and we hope they contributed positively to your stay.

We do hope to have the opportunity to welcome you back in the future.
Best regards,

XiMO CASPE, General Manager

Amani

There is 1 month on G_Google Google

5/5

Amazing hotel , excellent location near Andorra’s main avenue , big room with relaxing Jacuzzi in the bathroom , friendly staff

Highly recommended ,

Review 2026-01-29 14:13:05

Dear Amani,
Thank you for your positive feedback.

It’s wonderful to know your stay at Hotel Starc By Pierre & Vacances was so enjoyable.

We’re thrilled you found your room spacious and appreciated the added relaxation of the jacuzzi. Our team takes pride in providing welcoming service, and we’re delighted you felt well taken care of during your visit. With our central position near Andorra’s main avenue, it’s great you experienced the convenience of being steps from shops and city attractions.

We look forward to welcoming you again.
Kind regards,

XiMO CASPE

Suzanne Ahmed

There is 2 months on G_Google Google

2/5

Miguel at reception provided excellent service both before and during our stay. When our travel plans changed last minute, he was extremely helpful and accommodating via email, efficiently organising an extra night for us without any stress. In person, he was equally welcoming and professional as part of the reception team, which made a great first impression.

The accommodation in terms of the room itself was absolutely fine, not necessarily a modern feel to the room, a little dated in terms of interior however was clean. It was disappointing that the TV was not a smart TV so we couldn’t stream Netflix and watch Christmas movies which we usually do on our Christmas ski holidays.

After a couple of days and interactions with hotel staff we did feel it was important to share some constructive feedback regarding the restaurant experience in the spirit of helping the hotel maintain and improve its standards.

Each evening there seemed to be ongoing confusion around the half-board arrangement. While some members of staff were consistently polite, welcoming, and attentive in helping us, we unfortunately found the approach of some staff (particularly a younger male of staff) to be quite abrupt and, at times, rude. Being greeted with questions such as “What are you here for?” or “What do you want?” does not align with the level of service expected in a hotel and can feel uncomfortable as a guest.

This did unfortunately impact our dining experience and was very distasteful.

The food itself was enjoyable, however the dessert options remained the same every evening (chocolate mousse or carrot cake). Some variation here would have enhanced the dining experience further, especially for guests staying multiple nights. Also at Christmas you would have expected a little variation of the menu but it was exactly same and did become boring.

We shared this feedback directly with the hotel as we genuinely believe that addressing these small service details could significantly improve guest satisfaction, reviews, and long-term customer retention.

Overall, Starc Hotel is well located and for the price we paid was comfortable. Due to the distasteful service we received, unfortunately we wouldn’t stay again.

Review 2026-01-07 10:12:22

Dear Suzanne,
We thank you for taking the time to share your feedback.

We are delighted that Miguel’s attentive assistance made such a positive difference during your stay. Our team takes great pride in providing thoughtful support to accommodate our guests’ needs, and it is rewarding to know his efforts contributed to a welcoming experience.

That said, we sincerely regret that your dining experience and interactions with some staff members did not meet the standard we aim to uphold. Your feedback about the inconsistent service has been shared with our team to reinforce our commitment to courteous and attentive hospitality.

Regarding the TV amenities, we appreciate your note and are exploring options to enhance in-room entertainment for future stays. While our seasonal menus strive to offer variety, we regret that the dessert selection did not meet your expectations during the festive period.

Nonetheless, we are glad you found your accommodation comfortable and our central location convenient for your stay. Your recognition of the value we provide is much appreciated, and we hope to have another opportunity to welcome you back.

We hope that we are able to offer you an improved experience in the future.
Wishing you a very Happy New Year,

XiMO CASPE, General Manager

Egor Novickiy

There is 2 months on G_Google Google

5/5

Amazing hotel. The room was beautiful, very comfortable and well designed.
The restaurant is really good - high-quality food, breakfast 9/10, dinner 8/10, which is honestly an excellent level for Andorra.

But the absolute highlight of this place is the staff. Truly incredible people. They went above and beyond to help me with a delivery issue when I had almost lost hope that my package would arrive. Their support and attitude made a huge difference.

Highly recommended. A hotel you genuinely want to come back to.

Review 2025-12-20 09:10:14

Dear Egor,
Thank you for your feedback.

We are absolutely thrilled to know your stay at Hotel Starc By Pierre & Vacances left such a positive impression.

It brings us great joy that you found your accommodations stylish and comfortable, and that our culinary offerings enhanced your visit. Most of all, we take real pride in our team’s dedication to addressing your needs—we’re so glad their efforts made a meaningful difference during your time with us.

We look forward to welcoming you back in the future.
All the best,

XiMO CASPE

Oleksandr V

There is 5 months on G_Google Google

1/5

We were just passing through for one day, and the experience was completely ruined. When we booked, we called in advance to ask if there was parking at the hotel, and if we could charge an electric car, and whether this would be a problem. We were told not to worry, everything was there. Upon arrival, we were told the parking lot was full and they had nowhere to park us (we had rented three rooms). In response to all my complaints, they said there was only a parking lot 200 meters away. We went with all our things to park there. There we were told, "Sorry, all the chargers are busy, find another place." And so on down the list. We spent a day trying to find parking. I don't recommend it to anyone.

Review 2025-09-22 07:14:24

Dear Oleksandr,
Thank you for taking the time to share your feedback.

We sincerely apologize that your experience fell short of expectations during your brief stay with us. Our team strives to provide clear communication about our parking arrangements, which require advance reservations due to limited availability, and we regret any inconvenience caused by the alternative parking solution offered.

While we always aim to fulfill special requests like electric vehicle charging whenever possible, we understand this aspect significantly impacted your visit. Our reception team remains available 24 hours daily to assist guests with logistical needs during their stay.

We do hope to be able to welcome you back for a better experience.
Best wishes,

XiMO CASPE, General Manager