Customer reviews Hotel Starc

4.4

Very good

394 reviews

71.8 %

14.7 %

2.8 %

3.0 %

7.6 %

Smeg 123

il y a 1 month sur G_Google Google

4/5

Hotel Starc is a great hotel perfect for a stay in Andorra La Villa, stayed with my partner for 5 nights. Ideal for those who are keen to ski but also want the city break feel. Location is perfect with access to shops and restaurants. It took us about an hour to get from the hotel to the top of the slopes using the bus service which is extremely easy. Our room was kept in exceptional condition and was exactly as described.

A small complaint is that there is major building works right next door and we found we were woken up early every morning. Also a little disappointed that the hotel didn’t offer us bottled water and was unable to even sell us any after the restaurant had closed in the night.

Overall I would recommend this hotel for both people wanting to Ski a little and explore Andorra Le Villa.

Thank you Hotel Starc

Review 2025-02-24 15:55:31

Dear Guest, Thanks for your review about our hotel.

We are delighted that you enjoyed the convenience of our location and the easy access to the city's shops and restaurants. It is also pleasing to hear that our room met your expectations in terms of comfort and cleanliness.

However, we apologize for the disturbance caused by the construction work nearby. We understand how important a restful night's sleep is and regret any inconvenience this may have caused during your stay. Moreover, we are sorry for any frustration experienced due to the unavailability of bottled water outside of restaurant hours. We appreciate bringing this to our attention and will consider your comments for future improvements.

Nonetheless, we're thrilled that our hotel's proximity to the slopes and the efficient bus service contributed to a memorable ski experience for you. Finally, we take pride in our hotel's elegant design and modern amenities, designed to provide our guests with a luxurious stay in Andorra.

We are hoping to welcome you back in the future.
All the best.

XiMO CASPE, General Manager

Joaquim Leclercq

il y a 1 month sur G_Google Google

5/5

The Pierre & Vacances boasts a highly convenient location, making it an excellent choice for a short stay. It provides all the essential amenities to ensure a comfortable and hassle-free experience. The staff, both in the morning and evening shifts, were exceptionally friendly, attentive, and always willing to offer helpful recommendations and assistance.

Our room was exactly as described—simple yet well-maintained, spotlessly clean, and thoughtfully designed to meet all the necessities of a practical stay. While not extravagant, it offered a comfortable and restful environment, equipped with everything needed for a pleasant visit.

The breakfast selection was diverse and abundant, catering to a variety of tastes and preferences. Overall, the hotel provides excellent value for money, and we would not hesitate to return in the future.

Review 2025-02-21 08:53:08

Dear Joaquim,
Thank you very much for this kind review of your recent stay.

We are delighted to see that your stay with us left a positive impression.

We are pleased that you enjoyed the convenient location of our hotel, the attentive service provided by our staff, and the comfort and cleanliness of your room. It's great that our breakfast selection met your diverse tastes and that you found the overall experience to provide excellent value.

We look forward to seeing you again soon.
Best regards,

XiMO CASPE, General Manager

Ruslan

il y a 1 month sur G_Google Google

4/5

The hotel is good. The location is great. There is a gym. Normal jacuzzi in the rooms. Clean. But there is no room service at all. Although the hotel is 4 stars. We asked to bring ice to the room, and we were told to go down to the restaurant ourselves. We found out at the reception, and they supposedly should have brought it to us. We tried again and they again told us: go down yourself) The only thing that made us happy was the guy at the reception. He was super polite, joked) and it was also funny that there was a coffee machine in the room, but there was no water in it. When we checked in, they gave us one bottle of water and after that they never renewed it)

Review 2025-02-13 21:50:41

Dear Ruslan,
Thank you for sharing your opinion after your recent stay at Hotel Starc By Pierre & Vacances.

We are pleased that you found our hotel to be of a good standard and enjoyed the prime location, the gym, and the jacuzzi in your room. It is always our aim to provide a clean and comfortable environment for our guests.

However, we regret to hear that your experience with our room service did not meet your expectations. We understand how important it is to have a seamless in-room experience, and it seems we fell short in providing this. Moreover, we apologize for any confusion regarding the provision of ice and the misunderstanding at the reception. Finally, we are sorry to hear about the oversight with the coffee machine water replenishment in your room.

Nonetheless, we are delighted to hear that the reception staff left a positive impression on you with their courteous and jovial service. Our team takes great pride in ensuring our guests feel welcomed and valued throughout their stay. Additionally, we are glad you appreciated the cleanliness of our facilities, as our housekeeping staff works diligently to maintain our high standards.

We hope we will have the opportunity to see you again in the future.
Best regards,

XiMO CASPE, General Manager

Dmitry Ivanov

il y a 2 months sur G_Google Google

1/5

My wife forgot an expensive piece of jewelry in the room, which we realized a couple of hours after we had left. We immediately returned, but the hotel management claimed that no jewelry was found in the room. They showed absolutely no willingness to help, simply telling us: "We haven’t found anything; you don’t have proof you left it here." Since there was absolutely no chance we lost it elsewhere, it’s clear there are thieves working at the hotel. The attitude I encountered regarding this issue was extremely unprofessional.

Review 2025-01-09 08:52:04

Dear Dmitry,
Thank you for taking the time to share your feedback.

We understand your frustration and anguish at the loss of your precious object.
I would like to inform you that the Hotel Starc y Restaurante Coure has a lost property protocol that we follow rigorously.

I apologize for not sharing your opinion, totally respectable, as the entire team of the Hotel was at your disposal to find the object that was supposedly lost in the Hotel, without success, and if there is one thing we are known for, it is professionalism and honesty, in addition to having a safe in each of our rooms.

Best wishes,

XiMO CASPE, General Manager

Jackie Cesnik

il y a 4 months sur G_Google Google

4/5

Great quirky hotel. Terribly noisy construction going on next door.
The lights were difficult to work out but the room was huge

Review 2024-11-26 15:53:40

Dear Jackie,
We appreciate that you took the time to share your experience with us.

We are pleased that you found our hotel unique and enjoyed the spaciousness of our rooms, reflecting our dedication to providing comfortable accommodations.

However, we understand that the construction work nearby has resulted in some disturbance during your stay. Please accept our apologies for any inconvenience this may have caused. We are working closely with the city to minimize the impact on our guests, and we appreciate your understanding in this matter.

Finally, we are delighted to hear that you appreciated the distinctive character of our hotel. Our central location in Andorra la Vella is indeed a highlight for many of our guests, and we hope you had the chance to explore the nearby shops and attractions.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

XiMO CASPE, General Manager