Dear Dmitry,
Thank you for taking the time to share your feedback.

We understand your frustration and anguish at the loss of your precious object.
I would like to inform you that the Hotel Starc y Restaurante Coure has a lost property protocol that we follow rigorously.

I apologize for not sharing your opinion, totally respectable, as the entire team of the Hotel was at your disposal to find the object that was supposedly lost in the Hotel, without success, and if there is one thing we are known for, it is professionalism and honesty, in addition to having a safe in each of our rooms.

Best wishes,

XiMO CASPE, General Manager

Dear Jackie,
We appreciate that you took the time to share your experience with us.

We are pleased that you found our hotel unique and enjoyed the spaciousness of our rooms, reflecting our dedication to providing comfortable accommodations.

However, we understand that the construction work nearby has resulted in some disturbance during your stay. Please accept our apologies for any inconvenience this may have caused. We are working closely with the city to minimize the impact on our guests, and we appreciate your understanding in this matter.

Finally, we are delighted to hear that you appreciated the distinctive character of our hotel. Our central location in Andorra la Vella is indeed a highlight for many of our guests, and we hope you had the chance to explore the nearby shops and attractions.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

XiMO CASPE, General Manager

Dear Stefan,
Thank you for taking the time to share your feedback with us.

We sincerely apologize for the issues you encountered during your stay. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of this standard.

Regarding the shower, we take great pride in our room amenities, which typically include a whirlpool bathtub and rainfall shower for relaxation. We will promptly investigate and address the malfunction you experienced. As for the dining experience at our gourmet restaurant COURE, we strive to offer exquisite flavours and impeccable service. We are sorry that the order of service did not meet your expectations. We will review your comments with our restaurant team to ensure our usual high standards are maintained going forward.

While we understand that these experiences detracted from your stay, we want to assure you that they are not representative of the level of service we aim to provide. Our hotel offers many amenities, including a lounge bar with signature cocktails and direct access to Andorra's main shopping street, which we hope you had the opportunity to enjoy.

We sincerely hope you will consider giving us another chance to provide you with the exceptional experience you deserve.
Best regards,

XiMO CASPE, General Manager

Dear Paul Daniel,
Thank you for sharing your opinion after your recent stay at Hotel Starc By Pierre & Vacances.

We are delighted that you appreciated the spaciousness of our rooms, along with the exceptional service and quality of our breakfast offerings. Our team takes great pride in providing a comfortable environment and a delightful dining experience for our guests.

However, we are sorry that certain aspects of the room did not meet your expectations. We understand that the lighting system can be complex, and we aim to provide clear instructions for our guests' convenience. Additionally, we are taking immediate steps to ensure that all curtains are well-maintained and uphold the high standards of our establishment. We sincerely apologize for any inconvenience this may have caused during your stay.

Nonetheless, we are thrilled that the breakfast experience at Hotel Starc made a lasting impression on you. Our gourmet breakfast options, crafted by renowned chef Albert Ventura, are designed to offer a memorable start to the day. We hope that you also had the opportunity to enjoy the beautiful views of Andorra la Vella from your room and the convenient access to local shops and attractions.

We hope we will have the opportunity to see you again in the future.
Best regards,


XiMO CASPE, General Manager

Cher Stephane,
Merci de partager l'expérience de votre séjour.

Nous sommes ravis de lire que votre séjour parmi nous vous a comblé.

Nous espérons que vous avez eu l'occasion de profiter de notre restaurant gastronomique COURE lors de votre visite, une caractéristique unique à la marque Hotel Starc By Pierre & Vacances qui offre une expérience culinaire inoubliable.

Nous espérons vous compter de nouveau parmi nous.


XiMO CASPE, Directeur général