Customer reviews Hotel Starc

4.4

Very good

470 reviews

71.9 %

14.7 %

2.8 %

7.9 %

Oleksandr V

Posted since 1 month on G_Google Google

1/5

We were just passing through for one day, and the experience was completely ruined. When we booked, we called in advance to ask if there was parking at the hotel, and if we could charge an electric car, and whether this would be a problem. We were told not to worry, everything was there. Upon arrival, we were told the parking lot was full and they had nowhere to park us (we had rented three rooms). In response to all my complaints, they said there was only a parking lot 200 meters away. We went with all our things to park there. There we were told, "Sorry, all the chargers are busy, find another place." And so on down the list. We spent a day trying to find parking. I don't recommend it to anyone.

Review 2025-09-22 07:14:24

Dear Oleksandr,
Thank you for taking the time to share your feedback.

We sincerely apologize that your experience fell short of expectations during your brief stay with us. Our team strives to provide clear communication about our parking arrangements, which require advance reservations due to limited availability, and we regret any inconvenience caused by the alternative parking solution offered.

While we always aim to fulfill special requests like electric vehicle charging whenever possible, we understand this aspect significantly impacted your visit. Our reception team remains available 24 hours daily to assist guests with logistical needs during their stay.

We do hope to be able to welcome you back for a better experience.
Best wishes,

XiMO CASPE, General Manager

Sam Burroughs

Posted since 1 month on G_Google Google

4/5

Centrally located in the shopping district. Some underground parking available but limited. Rooms are modern and nicely appointed. Great views of the city from the balcony.

Review 2025-09-02 09:14:41

Dear Sam,

Thank you for sharing your review.

We're delighted you enjoyed the modern comforts of your room and appreciated the scenic city views from your balcony.

However, we regret any inconvenience regarding parking availability during your stay. Our team remains available to help guests locate alternative arrangements nearby.

Finally, we're pleased our central location in Andorra's shopping district provided convenient access for your explorations.

We hope to welcome you back again.

Best regards,

XiMO CASPE, General Manager

Yuva shri

Posted since 3 months on G_Google Google

5/5

It's great to visit all the places inside it ?

Review 2025-07-15 20:15:59

Dear Shri,
Thank you for taking the time to share your wonderful feedback.

We are delighted that you had such a memorable experience at Hotel Starc By Pierre & Vacances.

Your enthusiasm about exploring our establishment brings us joy. From our modern accommodations to our gourmet restaurant, we strive to create an environment where guests can discover and appreciate every detail.

We look forward to welcoming you back for another pleasant stay.
Best wishes,

XiMO CASPE

Igor Tyulkanov

Posted since 3 months on G_Google Google

5/5

Old renovation in the rooms, but quite clean. Excellent bathroom with jacuzzi and massage shower. Comfortable bed. Very nice people at the reception.

Review 2025-06-30 15:13:52

Dear Igor,
We appreciate you taking the time to share your experience with us.

We are delighted that your stay at Hotel Starc By Pierre & Vacances met your expectations.

The well-maintained premises and premium bathroom facilities, featuring a whirlpool tub and rainfall shower, contribute to a relaxing atmosphere.

Regarding the decor, we take note of your observations and remain committed to maintaining our standards.

Finally, our team members take pride in delivering attentive service, and your restful night on our premium bedding brings us satisfaction.

We look forward to welcoming you back for another stay.
Best regards,

XiMO CASPE

Rachel reynolds

Posted since 4 months on G_Google Google

5/5

Stunning hote. The room was spacious and quiet. Right in the heart of Andorra and a nice gift card for 10%off pyrinees shopping center. Wasn't expecting my trip to involve so much shopping but the shops were brilliant

Review 2025-05-28 08:11:17

Dear Rachel,
We truly appreciate your wonderful feedback about your stay at Hotel Starc By Pierre & Vacances.

We are delighted that your experience at our establishment exceeded your expectations.

Our team takes great pride in offering generously proportioned accommodations that provide tranquil surroundings for our valued guests. Your appreciation of our prime position in the vibrant center of Andorra brings us joy, especially since it allowed you to discover our exceptional retail district. The exclusive discount at the Pyrenees shopping center certainly enhanced your retail experience, and we are pleased this added an unexpected highlight to your visit.

We would be honored to welcome you back for another memorable stay.
Best regards,

XiMO CASPE, General Manager