Customer reviews Hotel Austria

3.8

Good

366 reviews

43.4 %

26.0 %

11.2 %

5.2 %

14.2 %

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Michelle Aronow

There is 5 days on G_Google Google

4/5

I enjoyed my stay at Hotel Austria. The location is close to the slopes with a free shuttle going to and from Grau Roig every 10-20 mins all day. There are also public bus stops a minute walk away and two rental shops nearby. There’s a restaurant in the hotel which is helpful because the town only has one other option. All of the receptionists were kind and helpful and they provide ski lockers. My only complaint is that it can be loud because the stairwells are open, but it usually quieted down by 10pm

Phil Halliwell

There is 1 month on G_Google Google

4/5

The hotel is in a great location and the staff are amazing. One of the the girls called Lidia was really helpful and friendly, helping my friend with his rusty Spanish and brings a great atmosphere. Kudos to the hiring mangers for hiring this amazing team. I’d recommend to anyone.

Review 2026-01-14 11:11:22

Dear Phil,
Thank you for your positive feedback.

We're glad you enjoyed our location and Lidia’s friendly, helpful service. Your kind words about our team mean a lot and will be shared with them.

We look forward to seeing you again on your next visit.
Best wishes,

Manager

Jisan Sanna

There is 6 months on G_Google Google

5/5

Staff are very friendly and helpful, rooms are very clean. Views around the hotel is amazing.

Review 2025-08-08 04:12:53

Dear Sanna,
Thank you for this positive review.

Your kind words about our personnel's hospitality mean a lot to us. We strive to maintain exemplary standards of hygiene throughout our establishment, and we are delighted that you noticed our commitment to cleanliness.

The panoramic mountain vistas that surround our property create a breathtaking backdrop for our guests' stays, and we are pleased that you were able to appreciate this natural splendor during your visit.

We look forward to welcoming you back in the future.
Kind regards,

Claudia G.

S Vdv

There is 10 months on G_Google Google

1/5

When we arrived at this hotel it turned out to be a children's hotel. There was also insufficient space in the restaurant for dinner while we had paid for it. Then we decided to cancel our stay and find another hotel. It took a crazy amount of effort and time to cancel. This all happened a few weeks ago and we still have not received our money back. We also can’t reach anyone from the hotel. That’s why we unfortunately feel compelled to leave a bad review.

Review 2025-04-04 07:50:28

Dear Guest,

We are truly sorry to hear about the difficulties you faced. We ask that you please contact our reception team directly so that we may have this matter promptly resolved.

We hope you will return for an improved experience in the future.
Kind regards,

Claudia G., General Manager

C Tee

There is 11 months on G_Google Google

5/5

Great hotel with spacious and comfortable room. Very good stay!

Review 2025-03-13 15:51:59

Dear Cheryl,
Thank you very much for your kind review.

We are very glad that you were satisfied with your spacious room. Your positive feedback encourages us to continue maintaining our high standards of service.

It would be a pleasure to welcome you back. Best wishes,

Claudia G., General Manager