Dear Rui,
Thank you for taking the time to review your stay.

We regret to hear that your dining experience did not meet your expectations and apologise for the extended wait time you encountered.

Our restaurant strives to provide exceptional service and it seems we fell short during your visit. We appreciate your feedback as it helps us to improve our guest experience.

We hope that you will allow us the opportunity of providing you with an improved stay in the future.
Best regards,

Claudia G., General Manager

Dear Steve,

It's really rewarding to receive your positive feedback about our team members and the effort they made to ensure that this visit was memorable.

Thank you for this great feedback about your recent stay at Hotel Austria by Pierre & Vacances.

We look forward to welcoming you back on future occasions.
Best wishes,


Claudia G., General Manager

Dear Sarah,
Thank you for taking the time to leave your review.

A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are very glad that everything met your expectations during your stay.

We look forward to welcoming you back.
Best wishes,


Claudia G., General Manager

Dear Andrew,
Thank you for this review about your recent stay at Hotel Austria by Pierre & Vacances.

We are sorry that you were disappointed during your stay. Would it be possible to provide us with more information, please? We always welcome suggestions for improvement.

We hope you will consider staying with us again in the future.
Best regards,

Claudia G., General Manager