Customer reviews Hotel Austria

3.8

Good

326 reviews

43.6 %

25.8 %

11.3 %

5.5 %

13.8 %

Cheryl Tham

il y a 2 weeks sur G_Google Google

5/5

Great hotel with spacious and comfortable room. Very good stay!

Review 2025-03-13 15:51:59

Dear Cheryl,
Thank you very much for your kind review.

We are very glad that you were satisfied with your spacious room. Your positive feedback encourages us to continue maintaining our high standards of service.

It would be a pleasure to welcome you back. Best wishes,

Claudia G., General Manager

fox ndao

il y a 2 weeks sur G_Google Google

5/5

Clean and functional ski accommodation. Friendly staff and well-appointed rooms.

Review 2025-03-13 15:51:56

Dear Fox,
Thank you very much for this kind review of your recent stay.

We are delighted that your stay with us was marked by satisfaction and comfort.

We are pleased that you appreciated the cleanliness and functionality of our accommodations, ensuring a seamless ski holiday experience. Our recent refurbishments have been designed to provide a comfortable and restful environment for all our guests.

Finally, it is wonderful to hear that our staff's friendliness contributed positively to your visit and that our well-appointed rooms met your expectations. We take great pride in our team's dedication to guest service and in providing a high standard of room amenities.

We look forward to seeing you again soon.
Best regards,

Claudia G., General Manager

Alexander Vasev

il y a 1 month sur G_Google Google

3/5

A bit difficult to grade. Overall it's not bad, but depends what you expect from it. If your expectations are - standard 3 star European hotel, then you will be disappointed.

Hotel was extremely noisy, since it hosts groups of 50 children that are absolute menace. Some adults were not better. Overall i had the same feeling like in hostel - when drunk people come at night and wake you , someone leaves early and wake you. Sound isolation is not existent here.

Also on booking it's said there are twin rooms - then on the spot we learnt that only doubles exist here.

Location is kinda good - can walk to peretol sector, but anywhere else you will need a bus.

Staff was nice and helpful.

Food didn't worth the price, dinner meals sometimes were clearly unfrozen ready meals from supermarket. Not all of them though, some food was ok, some was not.

Elizabeth Thomas

il y a 2 months sur G_Google Google

5/5

The service and staff at this hotel are absolutely amazing - second to none. They were so welcoming, friendly and accommodating. There was no request too big or small for them to help. We had people with food intolerances in our group and they went above and beyond to cater to everyone’s needs. The rooms are simple and clean, and the bar has lovely friendly staff. The food is good. The location is a short drive to the slopes. Thank you for a brilliant stay - we would love to come again.

Review 2025-01-27 07:51:11

Dear Elizabeth,
We appreciate that you took the time to share your experience with us.

It is heartening to hear of your positive experience while staying with us.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

Claudia G., General Manager

Rui Sá

il y a 1 year sur G_Google Google

2/5

Restaurant with only 20% occupation and it takes way more than 1h since you ask your main dish until you receive it. I strongly recommend you choose another place to eat or not choosing accommodation with dinner included. Terrible wait. You plan eating at 9pm and you end up leaving the restaurant at 11pm

Review 2024-03-19 07:50:22

Dear Rui,
Thank you for taking the time to review your stay.

We regret to hear that your dining experience did not meet your expectations and apologise for the extended wait time you encountered.

Our restaurant strives to provide exceptional service and it seems we fell short during your visit. We appreciate your feedback as it helps us to improve our guest experience.

We hope that you will allow us the opportunity of providing you with an improved stay in the future.
Best regards,

Claudia G., General Manager