Name: Hotel Austria
Brand: Pierre & Vacances
Price: 250 EUR
Availability: InStock
Rating: 3.8 (329 reviews)

Customer reviews Hotel Austria

3.8

Good

329 reviews

43.5 %

25.5 %

11.2 %

5.5 %

14.3 %

S Vdv

il y a 3 weeks sur G_Google Google

1/5

When we arrived at this hotel it turned out to be a children's hotel. There was also insufficient space in the restaurant for dinner while we had paid for it. Then we decided to cancel our stay and find another hotel. It took a crazy amount of effort and time to cancel. This all happened a few weeks ago and we still have not received our money back. We also can’t reach anyone from the hotel. That’s why we unfortunately feel compelled to leave a bad review.

Review 2025-04-04 07:50:28

Dear Guest,

We are truly sorry to hear about the difficulties you faced. We ask that you please contact our reception team directly so that we may have this matter promptly resolved.

We hope you will return for an improved experience in the future.
Kind regards,

Claudia G., General Manager

Cheryl Tham

il y a 1 month sur G_Google Google

5/5

Great hotel with spacious and comfortable room. Very good stay!

Review 2025-03-13 15:51:59

Dear Cheryl,
Thank you very much for your kind review.

We are very glad that you were satisfied with your spacious room. Your positive feedback encourages us to continue maintaining our high standards of service.

It would be a pleasure to welcome you back. Best wishes,

Claudia G., General Manager

fox ndao

il y a 1 month sur G_Google Google

5/5

Clean and functional ski accommodation. Friendly staff and well-appointed rooms.

Review 2025-03-13 15:51:56

Dear Fox,
Thank you very much for this kind review of your recent stay.

We are delighted that your stay with us was marked by satisfaction and comfort.

We are pleased that you appreciated the cleanliness and functionality of our accommodations, ensuring a seamless ski holiday experience. Our recent refurbishments have been designed to provide a comfortable and restful environment for all our guests.

Finally, it is wonderful to hear that our staff's friendliness contributed positively to your visit and that our well-appointed rooms met your expectations. We take great pride in our team's dedication to guest service and in providing a high standard of room amenities.

We look forward to seeing you again soon.
Best regards,

Claudia G., General Manager

Alexander Vasev

il y a 1 month sur G_Google Google

3/5

A bit difficult to grade. Overall it's not bad, but depends what you expect from it. If your expectations are - standard 3 star European hotel, then you will be disappointed.

Hotel was extremely noisy, since it hosts groups of 50 children that are absolute menace. Some adults were not better. Overall i had the same feeling like in hostel - when drunk people come at night and wake you , someone leaves early and wake you. Sound isolation is not existent here.

Also on booking it's said there are twin rooms - then on the spot we learnt that only doubles exist here.

Location is kinda good - can walk to peretol sector, but anywhere else you will need a bus.

Staff was nice and helpful.

Food didn't worth the price, dinner meals sometimes were clearly unfrozen ready meals from supermarket. Not all of them though, some food was ok, some was not.

Review 2025-03-26 07:50:25

Dear Alexander,
Thank you for sharing your opinion after your recent stay at Hotel Austria by Pierre & Vacances.

We are happy that our team members were welcoming and accommodating and that you enjoyed our convenient location. We are however sorry to hear you were disturbed and wish we had been aware at the time. We'll always do all we can to make sure your time with us is as enjoyable as possible and have noted the possible areas for improvement highlighted. Thank you for sharing such insightful feedback.

We hope we will have the opportunity to see you again in the future.
Best regards,

Claudia G., General Manager

Elizabeth Thomas

il y a 3 months sur G_Google Google

5/5

The service and staff at this hotel are absolutely amazing - second to none. They were so welcoming, friendly and accommodating. There was no request too big or small for them to help. We had people with food intolerances in our group and they went above and beyond to cater to everyone’s needs. The rooms are simple and clean, and the bar has lovely friendly staff. The food is good. The location is a short drive to the slopes. Thank you for a brilliant stay - we would love to come again.

Review 2025-01-27 07:51:11

Dear Elizabeth,
We appreciate that you took the time to share your experience with us.

It is heartening to hear of your positive experience while staying with us.

The entire team really hope we can welcome you back on a future occasion.
Kindest regards,

Claudia G., General Manager