Customer reviews Julia Augusta

4.4

Very good

557 reviews

63.7 %

26.2 %

3.8 %

2.2 %

4.1 %

Amir Khakshaee

il y a 2 weeks sur G_Google Google

5/5

That is NOT a hotel! Property is located outside of core Monaco but only 15 minutes drive. You’ll need your own car I think. Unit has a good size. There is no breakfast and reception is closed for weekends. There is 1 or 2 vending machine for snacks only. No restaurants nearby because it’s all residential area. The staff were friendly. No daily room service during your stay. I did not need that of course as I traveled alone. There is an iron table but no iron available. There are basic cooking supplies, cutleries and glasses. The fridge was really cleaned with bleach so the smell was so strong and I could not use

Mark Rowles

il y a 1 month sur G_Google Google

5/5

Great stay

Mark Bone

il y a 5 months sur G_Google Google

5/5

It’s a lovely place and our apartment was perfect. You couldn’t get more of a convenient location with a supermarket next door shops and cafes across the road and a 2 minute walk to the beach! Staff are friendly and helpful. Looking forward to returning.

Elena Gorobets

il y a 7 months sur G_Google Google

1/5

I would like to share my experience of our staying at the hotel. The reservation process of the travel network is quite convenient. The Pierre&Vacancies company itself has an excellent reputation and reviews. But there is an issue about this particular hotel. The service is terrible and unfriendly to customers. Moreover receptionist was demanding to pay 50 euro in cash during check out for room cleaning, they asked to pay in cash without providing any invoice/document for payment. By the way the room was not cleaned during 9-day stay at the hotel. The security online deposit for the hotel stay was returned by the company Pierre&Vacancies, but a week later it was debited from the account by the !!!hotel without any reason. Therefore, a bank transaction dispute will be opened to return the deposit.

Review 2024-10-17 11:08:00

We’re glad to hear that you found the reservation process convenient and that Pierre & Vacances has a good reputation, Elena, but we’re truly sorry to learn about the issues you encountered during your stay.

It’s unacceptable that the service did not meet your expectations, especially regarding the request for cash payment without documentation. Our goal is to provide transparent and friendly service to all guests. The lack of room cleaning during your stay is concerning, and we will investigate this matter further.

Regarding the deposit issue, we apologize for the inconvenience this has caused. Please rest assured that we take such matters seriously, and we will look into why this occurred.

We appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance in the future. Thank you again for your insights.

The Pierre & Vacances Team

Marilena1979

il y a 8 months sur G_Google Google

5/5

Great stay. Warmly recommended.