Customer reviews Julia Augusta

4.4

Very good

521 reviews

63.1 %

26.5 %

4.0 %

2.1 %

4.2 %

Mark Bone

il y a 1 month sur G_Google Google

5/5

It’s a lovely place and our apartment was perfect. You couldn’t get more of a convenient location with a supermarket next door shops and cafes across the road and a 2 minute walk to the beach! Staff are friendly and helpful. Looking forward to returning.

Elena Gorobets

il y a 3 months sur G_Google Google

1/5

I would like to share my experience of our staying at the hotel. The reservation process of the travel network is quite convenient. The Pierre&Vacancies company itself has an excellent reputation and reviews. But there is an issue about this particular hotel. The service is terrible and unfriendly to customers. Moreover receptionist was demanding to pay 50 euro in cash during check out for room cleaning, they asked to pay in cash without providing any invoice/document for payment. By the way the room was not cleaned during 9-day stay at the hotel. The security online deposit for the hotel stay was returned by the company Pierre&Vacancies, but a week later it was debited from the account by the !!!hotel without any reason. Therefore, a bank transaction dispute will be opened to return the deposit.

Review 2024-10-17 11:08:00

We’re glad to hear that you found the reservation process convenient and that Pierre & Vacances has a good reputation, Elena, but we’re truly sorry to learn about the issues you encountered during your stay.

It’s unacceptable that the service did not meet your expectations, especially regarding the request for cash payment without documentation. Our goal is to provide transparent and friendly service to all guests. The lack of room cleaning during your stay is concerning, and we will investigate this matter further.

Regarding the deposit issue, we apologize for the inconvenience this has caused. Please rest assured that we take such matters seriously, and we will look into why this occurred.

We appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance in the future. Thank you again for your insights.

The Pierre & Vacances Team

Marilena1979

il y a 4 months sur G_Google Google

5/5

Great stay. Warmly recommended.

Thomas B

il y a 4 months sur G_Google Google

5/5

Excellent base for family with kids in exploring the region. Location is very convenient - close to sea - and many places within short driving range: roquebrune, menton, monaco. Also easy access via short walk to train station.

M W

il y a 4 months sur G_Google Google

5/5

Super accommodation