Thank you for sharing your feedback, Morna, and we are deeply sorry to hear about the ongoing water issue during your stay. We understand how frustrating and disruptive this situation has been, especially during a short break, and we sincerely apologize for the inconvenience caused.

Water is an essential service, and we regret that the fault in the pipes has impacted your ability to use basic facilities such as toilets, showers, and the pool. While providing bottled water is a temporary solution, we acknowledge that it is far from sufficient for a 5-star establishment. The repeated delays in resolving the issue and the lack of a contingency plan are unacceptable, and we will review this matter urgently with our team to ensure better preparedness in the future.

We regret that this experience has ruined your stay, and we appreciate you bringing this to our attention. If you would like to discuss this further, please don’t hesitate to reach out to our customer service team directly.

The Pierre & Vacances Team