Customer reviews Presqu'Ile de la Touques

4.2

Very good

1052 reviews

55.6 %

25.5 %

7.8 %

2.7 %

8.5 %

Anton Ch

il y a 2 months sur G_Google Google

5/5

Everything was great! Great location between Deauville and Trouville. Large, bright, well equipped apartments. Large terrace. Lovely territory. Nice swimming pool. Easy access to the parking
The only inconvenience was not always possible to find a convenient place in the parking lot

Astghik Khachatryan

il y a 2 months sur G_Google Google

3/5

The location of the residence is good and the size of the appartements optimal for a family stay. That being said the cleanness of the facilities and the equipment provided was poor and the level of service very average. Far from a "Premium" residence.

Review 2024-08-29 16:40:49

We’re glad to hear that you found the location and size of the apartments to be suitable for a family stay, Astghik. However, we apologize for the issues you encountered with cleanliness and the overall level of service.

Your comments regarding the facilities and equipment are concerning, and we will be addressing these with our team to ensure improvements are made. We strive to provide a high standard of accommodation and service, and it's clear we fell short in this instance.

Thank you for bringing this to our attention, and we hope to have the opportunity to offer you a better experience in the future.

The Pierre & Vacances Team

Lisa Patience

il y a 3 months sur G_Google Google

1/5

This is not a 5 star hotel for many reasons.

Service

The service is poor for any hotel let alone one that claims to be 5 stars. Any question is an issue and met with an air of ' go away' from the staff. We had a problem with the Aircon and yes we were contacted by the Director but they would attempt to come to visit us during the middle of the day when we'd be off trying to enjoy our holiday rather than at a suitable time for us.

Aircon

We stayed in a two bed apartment - it was fine. The issue came when we had the Aircon on ( it's July in France). The Aircon was making a mechanical knocking noise every 5-10mins and for the same 5-10mins for a couple of hours after it had been turned off - including when trying to sleep. I reported this on the first day and had someone come to visit the room who told us ' that's just the Aircon unit noise'. We asked to speak to the Director who tried to call us and without getting an answer entered our room without us there with a technician only to inform us there was 'no problem'. The noise was so loud we couldn't use the Aircon when we were in the apartment.

Cleanliness and finish

The hotel is quite shabby for a '5 star' - old carpets, tired halls, holes in the walls in our bathroom where the towel rack was supposed to be installed.
The rooms don't get cleaned during your stay and you've to take your own bins out

Finally - location is nice on the port but this comes at a price that you won't read about on the website - bin lorries collecting city waste at 5:20am most mornings which has the added benefit of waking up the whole family.

I would highly recommend saving your money and booking elsewhere - this hotel is so poor we've left a day early.

Review 2024-08-29 13:35:43

We are genuinely sorry to hear that your experience did not meet your expectations, Lisa, especially given the 5-star rating we aim to uphold.

We regret that the service you received did not reflect the high standards we strive for. Your comments about the air conditioning issue and the handling of your concerns are particularly concerning, and we apologize for the inconvenience this caused. It’s clear that we need to improve our response times and communication to better accommodate our guests' needs.

The cleanliness and condition of the hotel you described are also troubling. We are committed to maintaining our facilities to a high standard, and your observations about the carpets, hallways, and bathroom are being taken very seriously. We will address these issues with our maintenance and housekeeping teams immediately.

We are also sorry to hear about the noise from the bin lorries. We understand how disruptive this can be and will look into how we can mitigate this issue for future guests.

Your feedback is invaluable as it helps us to make necessary improvements. If you have any additional comments or if there’s anything further we can do to address your concerns, please let us know. We hope to have the opportunity to better serve you in the future.

The Pierre & Vacances Team

Rene Forouzesh

il y a 4 months sur G_Google Google

4/5

We are here for a week
The rooms and apartments are good
Materials are good
My apartment have very beautiful looking to the sea. I love this place so much exactly the view.
Water is around the residence and it make better view and location. There is a pool in building that we can use it.
Silence is an important thing for us. This place is silent
All time of the day is beautiful. Days and nights

Simon Radford

il y a 4 months sur G_Google Google

3/5

Parking charged at 12 euros per day was not expected. Tried to sell the very expensive breakfast options with a fantastic bakery 100 m away!
Uncomfortable settee and hob was terrible to cook with as it switched itself off to ‘save the environment’…..no instructions for how things worked was irritating after a long drive to get there. The pool was nice and location was great but expensive and not great value.

Review 2024-08-29 13:00:41

We apologize for the unexpected parking fee and understand how that can be frustrating, Simon. We’ll make sure that such charges are clearly communicated upfront. Regarding the breakfast options, we appreciate your perspective and will consider your comments about offering more flexible and cost-effective choices.

We also regret the inconvenience caused by the uncomfortable settee and the issues with the hob. We understand how important it is for amenities to function smoothly, especially after a long journey. We’ll review the functionality of our appliances and ensure that clear instructions are provided in the future.

It’s great to hear that you enjoyed the pool and the location. Your feedback is valuable to us, and we will use it to improve the overall experience for our guests. Thank you again for sharing your thoughts, and we hope you might consider visiting us again in the future.

The Pierre & Vacances Team