Customer reviews Les Terrasses d'Arsella

4.3

Very good

304 reviews

64.1 %

18.1 %

5.9 %

3.6 %

8.2 %

Lorena DG

il y a 1 month sur G_Google Google

1/5

The place is really very picturesque, but unfortunately I will give my opinion from my position as an employee and knowing every corner of the residence. I could post here photos and videos that corroborate absolutely everything I am going to say and it is to warn other colleagues looking for station work here. The management is a real disaster. It is impossible to work in an organised way because the manager is a very aggressive, racist, manipulative person and the accounts with her are never clear. She hires young and inexperienced people, although this is not my case because I am older, (all foreigners) so that she can do and undo as she pleases. When you try to talk to her she reacts aggressively (I have videos) and makes all kinds of denigrating comments. Many employees ended up with psychological problems, stress and anxiety because of being in such a toxic environment. We have to take into account that many come from distant countries, with a one-year visa and it is not easy for them to resign and return to their country. We have never had the opportunity to talk to the owner, we don't know if he is aware of the situation or not. It is the first time I have to leave such a negative review of a residence, but believe me the situation justifies it. On the other hand, the villas are far from being 5 star in terms of furnishings, bedding and amenities. Due to the ridiculous demands of the few staff it is impossible to maintain the rooms properly. 7 employees for more than 120 apparts,

On the other hand, the person you see welcoming you so smiling, is the same person who then makes derogatory comments on Whatsapp about tourists, especially if they are Italians (Italians don't leave their money here!?)
I would add that this lady can do this because she has the support of a couple of (very "particular") henchmen desperate to stay in Europe who will do anything she asks of them, including recruiting people on behalf of the company. Deplorable.
Positive aspects: the surroundings are very nice like the whole area and it is close to the beaches. She pays on time but when the season is over she tries to deduct hours that she herself prevents you from working in the weekly schedules she draws up so that she can pay less, a real mess. We had to go to the labour inspectorate.
The place would be spectacular with proper management! ?‍♀️

Geoff Day

il y a 4 months sur G_Google Google

5/5

I cannot fault the place. I first need to start with the amazing director.
Our travel agent made a mistake and when we arrived there was no booking. It was late, we were tired there accomodation was full. So we were stuck. She said they had a sister residence and found us a room. She put us up, never even asked for guarantees and then worked with our agent. It was seem less and she was fantastic. I cannot compliment her enough. Thank you!!

Regarding the accomodation. - it was not what we think we wanted initially but we were wrong.
It was in the hills away from a beach BUT after spending most days at the beach we were able to retire to the most peaceful setting in the hills with outstanding views of the landscape. It is peaceful, the pool was great and a great way to rest and enjoy our evenings.
Kitchen is well equipped, accommodation is great, pool is cleaned every day, all in all great.
The only possible negative I can give is the WiFi at points was a bit patchy.

Review 2024-07-24 16:18:40

Dear Sir,

We hope this message finds you well.

Thank you again for your visit and for taking the time to write this very nice feedback we do appreciate.

Looking forward to welcoming you again in a near future,

Best regards,

Julien
Front office manager

Ger Alberti

il y a 5 months sur G_Google Google

5/5

Good bed 2.00-1.80 meter. Gorgeous poolarea, beautiful green view, near beautiful beach 3 minuten by car. Very quiet. Clean.
Beautiful accomodation, stylist and brandnew. Nice restaurants and new butcher, baker and supermarket within 3 minuten from the park.

Review 2024-06-18 09:58:02

Bonjour Monsieur Alberti,

Nous vous remercions d'avoir choisi notre résidence "Les Terrasses d'Arsella" et d'avoir rédigé ce sympathique commentaire.

Nous sommes ravis que vous ayez passé un agréable séjour et espérons vous accueillir à nouveau parmi nous.

A prestu,

Julien
Chef de réception

Stephane Wyart

il y a 6 months sur G_Google Google

5/5

Excellent

Review 2024-05-22 09:19:45

Bonjour Monsieur Wyart,

Nous vous remercions à nouveau d'avoir choisi notre résidence "Les Terrasses d'Arsella" et d'avoir pris le temps de rédiger ce sympathique avis.

Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes et espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche.

Bien cordialement,

Julien
Chef de réception
Résidence "Les Terrasses d'Arsella"
Nous vous remercions à nouveau d'avoir choisi notre résidence "Les Terrasses d'Arsella".

Nous sommes ravis de lire que votre séjour a été des plus agréables. Nous allons partager votre sympathique message avec l'ensemble de nos équipes qui oeuvrent au quotidien pour le bien-être de nos hôtes.

Au plaisir de vous accueillir à nouveau parmi nous !

Excellente journée,

Julien
Chef de Réception
Résidence "Les Terrasses d'Arsella"

Mel J

il y a 7 months sur G_Google Google

1/5

I'm sorry to put a bad review, but they behaved really badly and rudely. The hotel manager didn't even say hello as soon as I entered. Then pay attention to the deposit: they asked me for €500, which they blocked from the card without any other option, but there are deposits in the structure that can even reach €1000. If a 5-star hotel asks so much, it means that the service is excellent, the welcome is excellent and everything is expected to be perfect. However, this is not the case, in fact quite the opposite. Pets are not allowed. This hotel cannot afford what it offers!

Review 2024-04-02 14:03:11

Madam,

After reading carefully your comment, we firstly regret that you did not apparently receive a satisfying arrival experience which is definitely rare if you do read our guests reviews.

However, allow me to revert to you with the following elements. As mentioned in our terms and conditions and on our website, a rental deposit is required upon check-in to prevent any loss or damage. This is a simple credit card pre-autorisation that many hotels, residences and even car rental agencies practice...As well, it is explicitly stipulated that pets are not allowed in our residences.

You seem to have been affected by a semblance of rudeness which was not the case as I was here and offered you a Wi-Fi connection, the possibility to stay with a discounted additional cost for your dog (40 euros instead of 75 euros) and finally an assistance to find an hotel accepting pets. At the end, you finally declined these solutions before leaving and apologizing for this misunderstanding.

I remain at your entire disposal to discuss more about it.

Best regards,

Julien
Front Office Manager