Customer reviews Hotel El Puerto

3.8

Good

3339 reviews

38.9 %

29.4 %

16.0 %

6.4 %

9.3 %

Richard Sterna

Posted since 4 days on G_Google Google

4/5

Amazing setting, on the seafront and at 16 floors the tallest building in the area. The rooms are slightly tired and clean up to a point, you just have enough room either side of the bed to get round the sides. The showers have good power but can go from freezing cold to scalding hot in a blink of an eye. The Sky bar and pool is 10 or if 10 and reasonably priced when you consider the service and views.

Garry Hughes

Posted since 1 week on G_Google Google

4/5

Tired rooms but incredible views . Nice staff, very clean rooms, great roof top pool.

Review 2025-10-17 14:15:33

Dear Mr Hughes,
Thank you for reviewing your stay with us.

We’re delighted you appreciated our rooftop pool’s panoramic views and found our team welcoming. Your recognition of our housekeeping standards motivates us to maintain this quality daily.

That said, we’re sorry your room didn’t meet expectations. Our recent elevator renovations in July 2024 are part of ongoing improvements, and we value your perspective as we refine our offerings.

Nonetheless, we’re thrilled you enjoyed the sparkling pool facilities on our renovated sky terrace. Should your travels return you to Fuengirola, we’d be honored to welcome you back to explore our prime beachfront location just 30 meters from the promenade.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

James Orr

Posted since 1 week on G_Google Google

4/5

Room was basic and could be doing with modernisation. My toilet constantly ran but was fixed. The location is very central and handy for all I needed. The pool is refreshing. The sky bar is very good (although slightly pricey). The food and drink quality is very good so I didn’t mind paying a bit more. Beautiful views from the sky bar as well. I would definitely come back here. If there was an all inclusive option that would take it up a notch for me.

Review 2025-10-14 13:14:04

Dear Mr Orr,
Thank you for reviewing your stay with us.

We're delighted you found our pool refreshing and enjoyed the sky bar's offerings alongside our quality food and drinks.

However, we sincerely regret some aspects didn't meet your expectations. Our team is always available to address maintenance needs promptly, as we understand even temporary inconveniences matter.

Nonetheless, we're thrilled you appreciated our central location and panoramic views. Your intention to return is the greatest compliment we could receive.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

Simon Burgess

Posted since 1 week on G_Google Google

5/5

Great rooftop bar, just chill and soak it up

Review 2025-10-11 20:13:24

Dear Mr Burgess,
Thank you for sharing this review of your time at our hotel.

We're delighted you found our Sky Bar to be such a relaxing spot during your stay. It's wonderful our rooftop setting provided the perfect space to unwind while enjoying the coastal views.

We're equally pleased to hear your experience at Hotel El Puerto met all your expectations. Our team strives to create memorable moments for every guest through our seaside location and attentive service.

The entire team look forward to welcoming you back for a future visit.
Kind regards,

José Luis Saíz
Director General / General Manager

Ernie Chedotal

Posted since 2 weeks on G_Google Google

3/5

Lovely and friendly staff, especially front office and breakfast staff. We didn’t really encounter other staff members as we were out most of the time

Review 2025-10-09 17:13:46

Dear Mr Chedotal,
Thank you for sharing this review of your time at our hotel.

We're delighted you highlighted the welcoming service from our team during your visit. Our front desk colleagues take pride in creating smooth arrivals, while the breakfast crew works diligently to ensure fresh options are available daily.

Though you were often exploring the local area, we hope the central location near Fuengirola's promenade made your excursions convenient. Should your travels bring you back to the Costa del Sol, we'd be honored to welcome you again to experience more aspects of our seaside retreat.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager