Dear Mr Brittain,
Thank for taking the time to share your feedback.

We sincerely regret that your experience fell short of expectations. While we regret the discomfort you experienced with our bedding options, we'd like to mention that guests can always request alternative pillow types through our 24-hour reception.

Regarding pool access, our seasonal schedule aims to balance maintenance needs with guest enjoyment, currently operating from midday to ensure optimal conditions.

We understand your perspective on holiday value and take such feedback seriously. Our team remains available to address any concerns during stays, as we're committed to resolving issues promptly when brought to our attention.

We hope that you will allow us the opportunity to welcome you back in future.
Best regards,

José Luis Saíz
Director General / General Manager

Dear Mr Salhi,
We appreciate that you took the time to share your experience with us.

We're delighted to read your enthusiastic review and know you enjoyed your stay.

We hope you had the chance to experience our rooftop Sky Bar during your visit, offering magnificent panoramic views of the Costa del Sol—a unique feature our guests often cherish.

It would be a pleasure to welcome you back on a future occasion.
Best wishes,

José Luis Saíz
Director General / General Manager

Dear Ms Brett,
Thank you for taking the time to share your feedback.

We sincerely apologise that your experience fell short of our usual standards. While we aim to provide seamless service through amenities like safes and kettles available upon request at reception, we regret any inconvenience caused by operational procedures.

Additionally, our rooftop pool operates during set hours daily to accommodate maintenance needs, with sunbed availability on a first-come basis. We appreciate your comments about bar service efficiency and will reinforce staff training, though we maintain room verification protocols to ensure guest security as part of our safety commitment.

Regarding dining options, our restaurant serves international cuisine from 7:30pm, complemented by numerous local eateries along the seafront promenade 30 metres from our doors. Should you wish to discuss any aspect further, our team remains at your disposal.

We hope we can provide you with an improved stay in the future.
Kind regards,

José Luis Saíz
Director General / General Manager

Dear Mr Lamnaouer,
Thank you for reviewing your stay with us.

We're delighted you enjoyed your stay at our seafront location.

We hope you had the chance to experience our rooftop Sky Bar with panoramic Costa del Sol views during your stay.

We hope to have the opportunity of welcoming you back in the future.
Best regards,

José Luis Saíz
Director General / General Manager

Dear Ms. Fay,

Thank you for taking the time to let us know your opinion of your recent stay.

We're delighted you appreciated our prime beachfront location and found our reception welcoming. Our team takes pride in maintaining convenient access to local amenities and ensuring our front-facing rooms offer those captivating sea views you mentioned.

It's wonderful to hear our staff's kindness enhanced your stay and that you enjoyed relaxing at our rooftop pool and Sky Bar. These amenities were specifically renovated in early 2024 to maximize guest comfort while preserving the panoramic coastal views that make our location unique.

It would be a pleasure to welcome you back.
Best wishes,

José Luis Saíz
Director General / General Manager