Customer reviews Hotel El Puerto

3.8

Good

3002 reviews

37.9 %

30.0 %

16.3 %

6.4 %

9.3 %

Andi Taylor

il y a 1 week sur G_Google Google

5/5

Great hotel for the money, very central so great location and just behind it is what's known as "fish alley" which is full of great restaurants of all different varieties. The rooms are a good size and clean although do lack storage for your clothes, we only went for 5 nights and we had to leave a lot of our clothes in the suitcase. No bedside cabinets which would help. The sky bar is a great addition to the hotel, we never struggled to get sun beds although with it been November the temperatures were not high, but pleasant. The sky bar drinks are really expensive I thought compared to other bars near by €6 a pint when it's half that most other places. I think the bar should be discounted for hotel guests as we would have used the bar a lot more if it was better priced. The service at the bar was frustrating too, if you went to the bar you got told to sit down and that it's table service, but if you wanted a drink the only bar staff member who actually walked round the pool area was Daniel, by far the best bar man who actually gave good customer service, I found the rest quite rude at times. Overall I would stay here again if the price was right, although we did have some rowdy guests on a couple of nights waking us up in the small hours playing loud music.

Charlotte Gunning

il y a 1 week sur G_Google Google

2/5

Great location for all you want and easy to find from train station. Hotel nice and clean throughout. Rooms can do with updating as very basic. Walls are thin so can hear other guests. Bathroom very small and kept hitting head on wall when using the toilet. Housekeeping staff very friendly and serviced room every day. Sky bar staff rude don't bother. Only one receptionist was friendly and that was on checking in (didn't get her name) all the others were arrogant. Nice touch from hotel manager for birthday where we were given a bottle of bubbles to drink.

Review 2024-12-12 19:50:38

Dear Ms Gunning,
Thank you for taking the time to share your feedback.

We are pleased that you found our hotel to be well-located and appreciated the cleanliness throughout our establishment. It is also heartening to know that our housekeeping staff provided friendly service, ensuring your room was well-maintained daily.

However, we are concerned to hear that your experience with our room amenities and certain aspects of our service did not entirely meet your expectations. We understand that the intimacy of our bathroom design may not suit everyone, and we will take your feedback into consideration for future improvements.

Furthermore, we apologize for any inconvenience caused by ambient noise and will look into ways of enhancing our guests' comfort in this regard.

We also regret to hear your comments regarding the interactions with some of our staff members. Please be assured that we value all guests and aim for excellence in hospitality, so your experience will be discussed internally to improve our guest service.

Nonetheless, we are delighted that the gesture from our hotel manager in recognition of your birthday added a pleasant touch to your stay.

We hope to have the pleasure of welcoming you back for an improved experience next time.
Kind regards,

José Luis Saíz
Director General / General Manager

Kathrin Bauer

il y a 2 weeks sur G_Google Google

5/5

Best accomodation for a short stay in Fuengirola family or guest visit to bring
The view on the Port is amazing
No problem on reception very good privacy and nice people

Jacqueline Shaw

il y a 2 weeks sur G_Google Google

4/5

Nice friendly staff and good selection of food and drink

Allison Whitelaw

il y a 3 weeks sur G_Google Google

2/5

Arrived at Hotel on Sunday stood at reception for few minutes 3 staff all knew we were there still carried on talking then 1 said do you have a reservation course we have they should know who they are expecting to check in on that day with details ready at hand very bad reception but I will say cretit to a young barmaid on always smiles and give small bowl of jelly sweets with our drinks nice touch she should be on reception good point lovely view looking over the harbour rooms well what can I say no privacy what so ever as bathroom only had screens roof top was beautiful high light of my stay in this hotel

Review 2024-11-27 12:51:58

Dear Ms. Whitelaw,
Thank you for taking the time to share your feedback.

We are pleased that you enjoyed the service from our young barmaid and the lovely view of the harbour. Our rooftop is indeed a highlight, offering panoramic views of the sea and a relaxing atmosphere.

However, we are sincerely sorry that the service at the reception did not meet your expectations. We strive to provide a warm welcome to all our guests and regret any instance where we fall short of this goal. Regarding the room privacy, we acknowledge your concerns about the glass panel separating the bathroom from the room. This design is part of our modern interiors, and we appreciate that it may not be to everyone's preference.

Nevertheless, we are delighted that you appreciated the small touches, like the snacks provided with your drinks. Such details are part of our effort to create a memorable experience for our guests.

We hope we can provide you with an improved stay in the future.
Kind regards,

José Luis Saíz
Director General / General Manager