Customer reviews Hotel El Puerto

3.8

Good

3362 reviews

5

39.1 %

4

29.3 %

3

16.0 %

2

6.4 %

1

9.3 %

margaret morley

There is 1 week on Google

3/5
Hotel staff amazing
Reception staff very helpful arranged a mobility scooter for us
Mattresses a bit hard if you use
toppers
The room 2 single.beds put together for.a double
Very thin walls could hear voices fro. Other room also banging doors
Upgraded for 10 euros a day left side of building spectacular view but no sun on balcony
Great location lots of bars and restaurants
Grest value for money
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Andrew Harrop

There is 1 week on Google

5/5
Check the roof top bar out its a real eye opener ?
Review 2025-12-01 17:13:44

Dear Mr Harrop,
Thank you for taking the time to share your feedback.

It is wonderful that you enjoyed your time at Hotel El Puerto by Pierre & Vacances.

We are delighted you found our rooftop Sky Bar to be a highlight. With its panoramic sea views and convenient hours, it's a perfect spot to unwind.

We hope you were able to appreciate our prime location just steps from Fuengirola Beach and the vibrant promenade.

We would be delighted to welcome you back on another occasion.
Kind regards,

José Luis Saíz
Director General / General Manager

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Sonja Myller

There is 2 weeks on Google

5/5
What a nice location, by the beach and close to the services! My only problem was that the walls seem to be thin and our neighbous were LOUD at night= no sleep..other than that everything was good.
Review 2025-11-29 17:11:59

Dear Ms. Myller,
Thank you for this great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.

We're delighted you enjoyed your stay at Hotel El Puerto by Pierre & Vacances.

Our team is pleased you found our central position convenient for accessing local amenities and the beachfront.

That said, we regret any disturbance affected your rest. Our reception team is always available to address such situations promptly during stays.

Nonetheless, we hope our prime beachside location offered relaxing moments to balance your visit.

We do hope to welcome you back in the future.
Best wishes,

José Luis Saíz
Director General / General Manager

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April McCabe

There is 3 weeks on Google

5/5
Very clean, modern rooms, small but comfortable. Great shower, comfy beds, location is fantastic, staff at reception and ladies cleaning the rooms all friendly. Rooms cleaned and linen changed daily.
Review 2025-11-18 21:12:28

Dear Ms Mccabe,
Thank you for reviewing your stay with us.

It’s wonderful to hear you enjoyed your stay at Hotel El Puerto by Pierre & Vacances.

We’re delighted our modern accommodations and convenient location met your expectations. Our team takes pride in maintaining high standards of cleanliness and comfort, and we’re thrilled you found the beds cozy and the shower refreshing. The housekeeping staff will be pleased to know their daily efforts contributed to your positive experience.

We do hope to welcome you back in the future.
Best wishes,

José Luis Saíz
Director General / General Manager

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Gregory Kirby

There is 4 weeks on Google

3/5
The open plan oblutions are primitive
Review 2025-11-21 12:12:12

Dear Sir Rickman,

Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.

We sincerely regret that the design of our bathroom facilities did not meet your expectations. Our contemporary layout aims to balance modern aesthetics with functionality, and we appreciate this perspective helping us understand diverse guest needs better.

We hope to have the opportunity of welcoming you back in the future.

Best regards,

José Luis Saíz
Director General / General Manager

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