Dear Ms Mccarthy,
Thank you for taking the time to share your feedback.

We are genuinely sorry to hear about the discomfort you experienced due to the noise and the unwelcome odor in your room. Our guests' peace and satisfaction are of utmost importance to us, and we regret that we did not meet your expectations in this regard.

While we are proud of our rigorous daily housekeeping standards, we acknowledge that sometimes unexpected situations can arise. Please accept our apologies for any disturbance or inconvenience you encountered during your stay. We appreciate your feedback as it helps us to improve our services.

We hope to have the opportunity of welcoming you for a more memorable stay in future.
Kind regards,

José Luis Saíz
Director General / General Manager

Dear Ms. Rooke,
We are grateful for your feedback.

We are sorry that your experience did not meet your expectations.

We sincerely apologize for the cleanliness issues you encountered in your room and on the balcony. Our housekeeping team is dedicated to maintaining high standards, and we regret that this was not reflected during your stay. Additionally, we acknowledge your concerns regarding the size of the toilet area and understand how this may have impacted your comfort.

Furthermore, we appreciate your feedback about our dining options. We aim to provide a quality culinary experience, and we will take your comments into consideration to enhance our offerings. We are also sorry to hear that you found our entertainment options lacking, as we strive to create a vibrant atmosphere for our guests.

We hope to have the pleasure of welcoming you back for an improved experience next time.
Season’s greetings,

José Luis Saíz
Director General / General Manager