Dear Jani Huhtamella,

Thank you for great feedback about your recent stay at Hotel El Puerto by Pierre & Vacances.

We are delighted that you appreciated the prime location of our hotel, nestled on the beach and in the heart of Fuengirola.

We take note of your comments in regards to the beds. Our rooms are designed to provide a restful experience, but it can be a matter of taste. As for the Air Conditioning, we have a one way system that only allowes either heating or (cold) air conditioning. I am sure you will understand that we cannot have cold air blowing when it is freezing outside (12- 18 degrees).

We hope you were able to enjoy the proximity to Fuengirola Marina and the variety of local shops and restaurants during your stay.

We look forward to seeing you again in the future.
Kindest regards,

José Luis Saíz
Director General / General Manager

Dear Mr. Reeves,

Thank you for taking the time to share your comments.

We are thrilled that you appreciated the hotel's ideal location opposite the marina and the tourist office. Our staff takes great pride in delivering exceptional service, and we are glad to hear you found our team to be amazing and very helpful.

However, we regret to hear about the disturbances you experienced due to the proximity to the lift and the WiFi issues that occurred during your stay. We understand how important a peaceful environment and reliable internet access are to our guests, and we apologize for any inconvenience caused. Moreover, we are continuously working to improve our amenities and services to ensure a more comfortable experience for all our guests.

Finally, we are pleased that, despite these issues, your overall interaction with our staff left a positive impression. We always strive to provide a welcoming and supportive atmosphere for our guests

We hope to have the opportunity of welcoming you back in the future.
Best regards,

José Luis Saíz
Director General / General Manager

Dear Mr. Ryan,

Thank you for taking the time to share your comments.

We are delighted that you appreciated the central location of our hotel, nestled on the beach and within a short walk of Fuengirola's vibrant shopping and dining scene.

We understand that you may have found some aspects of your stay to be basic. We aim to provide a comfortable and convenient experience with amenities such as air conditioning in all rooms, a rooftop pool with panoramic sea views, and a modern, contemporary design. Our team is dedicated to ensuring that all guests have a pleasant stay, and we appreciate your feedback as it helps us to continuously improve.

We hope you managed to take advantage of our rooftop Sky bar, which offers magnificent views of the sea, and that the proximity to the lively bars of Fuengirola Marina added to your experience.

We hope to have the opportunity of welcoming you back in the future.
Best regards,

José Luis Saíz
Director General / General Manager