Dear Ms. Whyld,
Thank you for sharing this positive review.

We are absolutely thrilled to hear about your wonderful stay at Hotel El Puerto by Pierre & Vacances.

We are delighted that you enjoyed the prime location of our hotel, nestled on the beach and within easy reach of Fuengirola's vibrant shopping and entertainment options. It's wonderful to know that our team, especially Juan at the reception, contributed positively to your stay and that you found our location convenient for all your activities.

It would be a pleasure to welcome you back. Best wishes,

José Luis Saíz
Director General / General Manager

Dear Mr. Hayward,
Thank you for taking the time to share your feedback.

We are sorry to hear that your stay did not align with the positive experiences we aim to provide our guests. Our rooms were designed to offer both comfort and convenience, and we regret to hear that this was not reflected during your visit. Additionally, we understand how important a restful environment is, we are continually working to improve the hotel's sound insulation features and apologise for any disturbance caused by noise from adjacent rooms.

We take note of your comments in regards to the food and the service at the pool.

Finally, just for your information, pool towels are available at the pool, but you must first hire them at reception for just 2 € per towel per day.

We hope you will consider staying with us again in the future.
Best regards,

José Luis Saíz
Director General / General Manager

Dear Frank,
We appreciate you taking the time to share your feedback with us.

We take these matters extremely seriously and maintain rigorous cleanliness standards throughout our hotel. Our rooms are thoroughly cleaned and inspected daily, and we have strict protocols in place to prevent and address any pest-related issues.

However, you did not make us aware of anything of the like either that very night or the next day upon check out. You only told us a day and a half after and asked for a compensation.
As we did not acepted, because we had fully checked the room and no bugs were found, you decided to use your valuable time to write this review.

We hope you will allow us the opportunity to regain your trust and provide you with a more satisfactory experience in the future.
Best regards,

José Luis Saíz
Director General / General Manager

Dear Madam,

Thank you for your time to share your comments.

Our team tried to provide an option that would meet your requirements, however, our sea view rooms are east oriented (The sea is on the east, not south), so you will only have morning sun, nor afternoon this time of the year.
The only option would be to downgrade to a standard room, which are south and west facing.

We would appreciate if you could come by reception today.

Best regards

José Luis Saíz
Director General / General Manager

Dear Mr. Black,
Thank you very much for this positive review.

We are thrilled to hear that your stay with us left such a positive impression.

We are delighted that you enjoyed the comfort of our rooms, the variety of our cuisine, and the level of service provided by our team. It's also great to know that our central location contributed to making your stay enjoyable, with easy access to the beach and local amenities.

We look forward to welcoming you back on future occasions.
Best wishes,

José Luis Saíz
Director General / General Manager