We’re glad to hear you enjoyed the great location and found the beds comfortable. However, we regret to learn that other aspects of your stay, such as the cleanliness of the room and corridors, as well as the issues with the swimming pool and shower, did not meet your expectations.

We apologize for the inconvenience caused by the pool being out of order and the lack of information provided at booking. This is not the level of service we aim to offer, and we will address these issues with our team to ensure better communication and maintenance.

Thank you for bringing these matters to our attention. Your feedback is important for us to make the necessary improvements. We hope to have the opportunity to provide you with a more satisfactory experience in the future.

The Pierre & Vacances Team

Hello Leonardo,

Thank you for your comment, we are pleased to read that you enjoyed your stay in our residence.

Your feedback is very important to improve the quality of our services. Be sure that it will be forwarded to the right department.

We look forward to seeing you in our residences!

The Pierre & Vacances team