We are deeply sorry to hear about your negative experience during your recent stay at our property, Molly. Providing excellent service and ensuring our guests have a pleasant stay are our top priorities, and we regret that we did not meet your expectations in this regard.

We apologize for any inconvenience caused by our staff's behavior and any misunderstanding regarding the deposit. We assure you that we take guest feedback seriously, and we will investigate the matter thoroughly to address any issues with our team's conduct and communication.

Regarding the deposit, we understand your frustration, and we will review the cleaning procedures and documentation to ensure fairness and transparency in our deposit refund process. If there are any discrepancies, we will take immediate steps to rectify the situation.

Please accept our sincere apologies once again for the shortcomings you experienced. We value your feedback and will use it to improve our service and operations going forward.

If there is anything else we can do to assist you or if you would like to discuss your concerns further, please feel free to contact us directly.

The Pierre & Vacances team

We apologize for the inconvenience you experienced during your stay, Omer. Providing reliable amenities and excellent customer service is our priority, and we regret that we fell short of meeting your expectations.

We understand the importance of having access to Wi-Fi, and we apologize for any inconvenience caused by its absence in your apartment. We will review our offerings to ensure that all guests have access to this essential amenity.

Regarding the charges for the lost key and extra towel, we apologize if these fees seemed excessive. We strive to maintain reasonable pricing for our services and amenities, and we will take your feedback into consideration as we review our pricing policies.

Furthermore, we are disappointed to hear that you found our reception staff to be rude. Providing friendly and helpful service is essential to us, and we will address this matter with our team to ensure that all guests are treated with courtesy and respect.

Do not hesitate to contact us via our form ? https://contactariane.com. We would like to rectify this situation and allow you to enjoy a satisfactory experience during your next visit.

The Pierre & Vacances team

It is disheartening to hear that you encountered cleanliness issues and discomfort in your room, Suryakant. This falls well below the standards we strive to uphold, and we are truly sorry for any inconvenience caused.

Regarding the WiFi, we understand how important it is for our guests to stay connected, and we apologize for any frustration you experienced with the internet service. We will investigate this matter further to ensure that our WiFi system is functioning properly and providing adequate coverage throughout the property.

Additionally, we regret any disappointment caused by our pricing for additional services. We aim to provide transparent pricing and fair value for the services we offer, and we apologize if this was not your experience. Your feedback will be shared with our team to review our pricing policies and ensure they align with our commitment to customer satisfaction.

We take your feedback seriously and will use it as an opportunity to improve. If you would like to discuss your concerns further or if there is anything else we can do to address your issues, please feel free to contact us directly.

Thank you for bringing these matters to our attention, and we hope to have the opportunity to restore your confidence in our property in the future.

The Pierre & Vacances team

We apologize for any inconvenience caused regarding the handling of the window damage deposit, Kev.

Your feedback is very important to us, and we would like the opportunity to rectify this situation. To do this, contact us via our dedicated form ? https://contactariane.com. We are committed to providing you with a more positive experience during your next visit.

The Pierre & Vacances team