We’re truly sorry to hear that your stay didn’t meet your expectations in any way, Ilay. This is absolutely not the experience we want to offer our guests.

We take your concerns seriously regarding cleanliness, room size, unexpected charges, and the key issue.
Regarding the lost key charge, we understand how common it can be to misplace things on vacation, and we’ll revisit how these situations are handled to ensure they’re fair.

Please don’t hesitate to reach out to our customer service team with your booking details so we can investigate further and make things right.

The Pierre & Vacances Team