Thank you for sharing your feedback, Matthijs. We’re truly concerned to hear about your interaction with security during your stay. The behaviour you describe, including the language used and the threat to call the police, is unacceptable and does not reflect the standards of respect and professionalism we expect from our staff and partners.

We will review this incident to understand what happened and ensure that all team members handle situations calmly, respectfully, and appropriately. Please accept our sincere apologies for the distress this caused.

The Pierre & Vacances Team

Thank you for sharing your feedback. We’re sorry to hear that your stay was impacted by noise from neighbouring rooms and that the accommodation did not meet your expectations. While we’re glad you found the location and price convenient, we regret that other aspects of your experience were disappointing.

Your comments about paying extra for bedding, receiving only one duvet for three beds, the condition of the kitchen, and the pricing in the on‑site shop are important for us to review. We understand how these issues can affect comfort and value for money.

We will use your feedback to look at how we can improve both our facilities and the overall guest experience.

We hope to have the opportunity to welcome you again in the future and provide you with a stay that meets all your expectations.

The Pierre & Vacances Team

We’re very sorry to hear about the condition of the corridor, Antony. Thank you for bringing this to our attention; we will review it internally to ensure improvements are made.

The Pierre & Vacances Team