Thank you for your feedback.

We’re sorry to hear that the accommodation did not fully meet your expectations in terms of style and comfort. Our residences are generally designed to offer functional, self-catering stays at an accessible price point, which can mean a simpler and more basic setup compared to hotel-style accommodation.

We’re glad to hear you found it affordable, but we understand that “simple” does not suit everyone’s preferences. Your comments are noted and will be shared with the relevant teams.

The Pierre & Vacances Team

Thank you for taking the time to share your feedback.

We are very sorry to read that your stay did not meet expectations in terms of cleanliness, comfort, and overall condition of the accommodation. At Pierre & Vacances, we aim to provide well-maintained residences and a smooth guest experience, and we regret that this was not reflected during your visit.

We also understand your concern regarding the condition of the property and the level of upkeep. Your comments about refurbishment needs and cleanliness have been noted and will be shared with the relevant local and operational teams for review and follow-up.

Regarding your experience at check-out, we are sorry for the inconvenience caused by limited staffing at reception during a busy period. We recognise how this can negatively impact the guest experience, and we will pass this feedback on to the local team.

We appreciate you bringing these issues to our attention, as they help us identify where improvements are needed.

The Pierre & Vacances Team

Thank you for taking the time to share your feedback, Caroline. We are very sorry to read that your stay did not meet expectations and that you experienced discomfort during your visit.

At Pierre & Vacances, we take concerns related to cleanliness, safety, noise, and guest behaviour extremely seriously. The experience you describe is not in line with the standards we aim to provide in our residences, and we regret the impact this had on your stay.

We also understand how upsetting it must have been if you felt disturbed by other guests or felt that your environment was not properly controlled. Our teams are responsible for maintaining house rules, ensuring cleanliness standards, and intervening when disturbances are reported, and your comments will be shared with the relevant team for review and action.

While we are sorry that your first experience in Val Thorens was disappointing, we appreciate your feedback as it helps us identify areas where operational and service improvements are needed.

The Pierre & Vacances Team

We’re sorry to hear that your experience was so disappointing, Marjolein.

This is not the level of service or guest experience we aim to provide, and we understand your frustration, especially regarding the lack of support and follow-up during your stay.

All feedback related to service issues and complaints is taken seriously and reviewed by our guest relations team. If you have not received a response to previous complaints, we encourage you to resend your booking details so the case can be properly located and investigated.

Your comments will also be shared with the relevant teams at the residence to help improve communication, responsiveness, and on-site support for future guests.

We appreciate you taking the time to share your feedback.

The Pierre & Vacances Team

We are sorry to read that your stay did not meet your expectations, Anthony.

At Pierre & Vacances, we aim to provide well-maintained residences with functional facilities and a comfortable guest experience. We regret that you experienced issues with cleanliness, maintenance, and the overall condition of the property during your stay.

We are also sorry to hear your comments regarding staff interaction and service quality. Our teams are expected to provide a welcoming and professional experience at all times, and your feedback will be shared with the local team for review and follow-up.

Regarding the technical issues and cleanliness concerns you mentioned, we take these matters seriously and will ensure they are addressed with the relevant operational teams to improve maintenance and standards.

We appreciate you bringing this to our attention, as it helps us identify areas where improvements are needed.

The Pierre & Vacances Team