You have a question?

For any questions or if you wish to make, confirm or modify your booking:

Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)

Monday to Friday 08:00 - 19:00 GMT
Satuday which is 08:00 - 18:00 GMT

Contact us

Frequently asked questions

Unable to call? Then you may find the answer to your question in our FAQ section.

FAQ

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conditions générales d'utilisatio

Terms of use

USE OF THE SITE
This Site is made available to you free of charge (other than the costs of connecting to the site) for your personal use, provided the conditions defined below are met. Your use of this Site implies your full and complete acceptance of all its Conditions of Use.
You can only use this Site if you are aged 18 years or over and authorised to sign contracts that establish your legal responsibility (the use of our Site by minors is prohibited). You will be financially responsible for all your use of the Site.
You may only use the Site to make reservations and purchases for a legitimate purpose. This site is intended particularly for the reservation of stays and no use, or misuse, is authorised, particularly for purposes that are contrary to Public Order or Common Decency.
In the absence of respect for these requirements, we reserve the right, at any time, without prior warning, to restrict or prohibit your access to all or part of the Site, without prejudice to any damages/interest.


ONLINE RESERVATION

If you use the online reservation service set up on the Site, please familiarise yourself in advance with our General and special conditions of sale.

Through our intermediation, you may receive proposals from other partner companies, or be informed directly by the PIERRE ET VACANCES - CENTER PARCS SA Group of these offers. If you do not want this, you need only write to us as set out above indicating your family name, given names, address and customer number.


AUTHOR RIGHTS / COPYRIGHT
All content appearing on the site is protected by copyrights, trademark rights, database rights, as well as other intellectual property rights, and belongs to PV-CP DISTRIBUTION.


You may retrieve and display the content of the site on a computer screen, print individual pages on paper and save these pages in electronic form on a disk (but not a server or a storage device connected to a network) for personal (within your family circle), non-commercial use. Any other reproduction, modification, copy, distribution or use for commercial purposes of all or part of the Content, without the written permission of PV-CP DISTRIBUTION, is strictly prohibited.

These Conditions do not grant you a licence to use brands, logos or photographs of the subsidiaries of PV-CP DISTRIBUTION, including, but not limited to: PIERRE ET VACANCES - CENTER PARCS, Maeva...


LIMITATION OF LIABILITY AND GUARANTEE EXCLUSIONS

PV-CP DISTRIBUTION undertakes to pay special attention to the accuracy of the information communicated on the site particularly with reference to product specifications and prices and to update the site regularly. However, erroneous information or omissions may be apparent due particularly to typographical or layout errors. If you notice any errors, you are invited to report them to us so they can be corrected appropriately.


PV-CP DISTRIBUTION reserves the right, at its sole discretion, to modify any element of the site. Within the framework of its update policy and site optimisation, PV-CP DISTRIBUTION may decide to modify these conditions.


Any dated information that is published on the site is only valid for the date specified. Thus PV-CP DISTRIBUTION reserves the right to terminate any or all of its internet offerings without prior notice.


Furthermore, the offers of information, products or services made on the site do not constitute canvassing or solicitation of any kind on the part of PV-CP DISTRIBUTION in relation to anyone for the purposes of their use in geographic zones where the supply of information, products and services mentioned above is prohibited by the law.


PV-CP DISTRIBUTION cannot guarantee uninterrupted access to the site, nor the total absence of errors. The service may be interrupted due to maintenance problems or repairs, or as a result of IT problems, disruption of the internet service or other unforeseen circumstances. Similarly, PV-CP DISTRIBUTION is not responsible for delays, difficulties in using, or incompatibility between this site and files, your browser or any other site access programme.


PV-CP DISTRIBUTION cannot under any circumstances be held responsible for any damage, direct or indirect, resulting from, or following, the distribution of a virus by a third party via our site and which may infect your IT system following your connection to this site, the use of this site or browsing on this site. Similarly, PV-CP DISTRIBUTION cannot be held responsible for material or accessory damage (including, but not limited to, technical failure, disclosure of confidential documents, loss of data), not any other indirect damage whatsoever occurring during or associated with use of the Site.


HYPERTEXT LINK

The creation of hypertext links to www.pierreetvacances.com is subject to prior, written agreement from PV-CP DISTRIBUTION.


APPLICABLE LAW

These conditions shall be governed by, and interpreted in conformity with French law.


GENERAL CLAUSES
Any cession or transfer of the rights conferred by these conditions is strictly prohibited.

If, for whatever reason, a competent legal authority comes to consider that a provision of these terms and conditions is invalid, the invalidity of this provision shall not in any way affect the remainder of the conditions, which shall remain in effect.

The failure to exercise a right or to take legal action by one of the parties on the basis of these terms and conditions cannot be considered a renunciation of such a right or such legal action.


CONTACT
You can refer to our FAQ or contact us if you have any questions. However, the messages you send to us via the internet may be intercepted on the network. Until they reach us, their confidentiality cannot be guaranteed.

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