You have a question?
For any questions or if you wish to make, confirm or modify your booking:
Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)
Monday to Friday 08:00 - 19:00 GMT
Satuday which is 08:00 - 18:00 GMT
Frequently asked questions
Unable to call? Then you may find the answer to your question in our FAQ section.
Enjoy peace of mind during your stay
Compensation for lost or stolen luggage, medical assistance,
...compensation for an interrupted stay and activities, vehicle assistance, repatriation on medical decision, including contraction of Covid-19.Only valid for last-minute stays at flexible rates.
Protect your holiday and your loved ones before, during and after your stay
Includes the
...Cancellation Pack + compensation for lost or stolen luggage, interrupted stay and activities, repatriation following a medical emergency, including contraction of Covid-19.You will be compensated if you have to cancel your stay because you have contracted Covid-19 ...(positive test).
Included in the Integral Packs
You will be compensated if you wish to cancel your stay because a person who was planning to share ...your accommodation with you has contracted Covid-19.
Included in the Integral Packs
You will be compensated if you wish to cancel your stay because a loved one is seriously ill with ...Covid-19 (hospitalisation/death).
Included in the Integral Packs
If you experience symptoms on site, you can consult one of our Europ Assistance doctors ...remotely.
Included in the Cool Stay and Integral Packs
If you are hospitalised due to Covid-19 during your stay, all your medical and hospitalisation ...costs will be covered.
Included in the Cool Stay and Integral Packs
If you are hospitalised and medical repatriation is deemed necessary by the medical team, Europ Assistance... will organise and pay for transport.
Included in the Cool Stay and Integral Packs
If you are ill with Covid-19 and need to prolong your stay on site beyond your initial departure ...date, you can contact Europ Assistance for details.
Included in the Cool Stay and Integral Packs
If you are repatriated because of Covid-19, Europ Assistance will reimburse any sporting or ...leisure activities that you have already paid for but were unable to use.
Included in the Cool Stay and Integral Packs
