You have a question?
For any questions or if you wish to make, confirm or modify your booking:
Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)
Monday-Friday 09:00 - 18:00 GMT
Frequently asked questions
Unable to call? Then you may find the answer to your question in our FAQ section.
Winter 2021/20211 : ski rental bookable on our website from May 2021 !
Best prices : Best rates guaranteed (at least 5% cheaper than the rates on skiset.com)
High-quality ski equipment : thanks to our highly reputable partner SKISET
Quick and easy : rent your equipement at the same time as your accommodation
Location : shops ideally located close to our residences
How to book?
When booking your accommodation:
• On the website
• By telephone :
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)
Once your accommodation has been booked:
• On the Planet app available from the Apple store and Google Play
• In your Pierre & Vacances account, in the "My booking" section
Your ski equipment ready when you arrive with Pierre & Vacances mobile app !
After booking your ski equipment, you can inform about your sizes (height, weight, shoe size, level, ...) in the tab "Prepare my ski equipment".
“EXCELLENCE” package
The Excellence category is for experienced, demanding skiers looking to maximize their fun.
For this category we have selected the year’s best skis for every terrain, both on-slope and off.
“PERFORMANCE” package
The "Performance" category is for skiers comfortable on all types of slopes and snow.
For this category, we offer comfortable, high-performance skis that guarantee stability and grip even at full speed.
NEW! if you already own your shoes and poles, you can now rent only your skis! You also have the possibility to pay an extra charge to get a superior category.
"DISCOVERY” package (or "Découverte" package)
The Discovery category is perfect for those discovering the thrills of skiing primarily on green and blue slopes.
For this category, we offer skis:
• that are manageable and reliable, even on hard snow
• that help you progress while having fun
“Champion - Rider Junior” package
The Champion category is for children 8-13 years old, at the 3-star level or higher, as well as for older kids 12-13 years old at any level.
“Espoir” package
The Espoir category is for children 6-11 years old, from beginners to those at the 2-star level.
We offer skis appropriate for children’s statures, permitting them to learn quickly and safely.
“Mini Kid” package
In the Kid's Mini category, we offer skis for young children (under 6), perfect for safely carving their first turns.
The benefits of Pierre & Vacances!
Our Application "Planet PV" contains all the information you need for your holidays!
Discover the Planet appYour accommodations include an access to basic wifi (except where noted).
Find out more
