You have a question?

For any questions or if you wish to make, confirm or modify your booking:

Call our travel experts:
- From UK: 0870 0267 145 (National rates from landlines)
- International number: +33 (0)1 73 01 85 66 (English speaking advisor)

Monday to Friday 08:00 - 19:00 GMT
Satuday which is 08:00 - 18:00 GMT

Contact us

Frequently asked questions

Unable to call? Then you may find the answer to your question in our FAQ section.

FAQ

Login to your personnal account to prepare your stay

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Adults18 years and over
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Children3 to 17 years
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Babies0 to 2 years
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useful informations

Before you leave, get everything organised to ensure a stress-free start:

- View your booking.
- Confirm your options and pay your balance.
- Check-in online in advance to save time on the day Book your activities and additional services, such as Wi-Fi, cleaning and catering offers.
- To do this, simply log in to your customer account or download the Planet app.
Go to my account
Tout schuss

Make the most of your holiday using the Planet app:

- Book services and activities in a few seconds
- Access practical information about your residence or village (opening hours, village maps, entertainment programme, etc.)
- Quickly identify all the unmissable events and activities going on in the vicinity: festivals, restaurants, museums, etc.
- Enjoy exclusive advantages with our partners!
partners

For your mountain holidays:

Fill in your shoe sizes and your ski equipment will be ready when you arrive.
Find information about the resort and the snowfall, and access a map of the slopes.

Download the app

 

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