Recensioni dei clienti
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Pierre & Vacances
Residence Le Quartz

Belle Plagne, 73210 La Plagne, Francia

Residence Le Quartz
€ 1652
7 notti dal 22/12 al 29/12
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Pierre & Vacances
Residence Le Quartz

Belle Plagne, 73210 La Plagne, Francia

Recensioni dei clienti Le Quartz

4.1

Molto buono

78 recensioni

5

50.0 %

4

30.8 %

3

9.0 %

2

3.8 %

1

6.4 %

Laurent Fleury

il y a 5 mesi sur Google

5/5
Couldn't be more practical. Snow guaranteed (Quartz is located at more than 2000 M), departure and arrival on skis, underground parking allows you to load and unload the car while remaining indoors. It is possible to book the apartments, which all have a view of the slopes, using the La Plagne website. The Belle Plagne resort is the one that has by far the most character. Perfect for a romantic trip, a family trip with adults and children. Bowling, night bar, super nice after hours, lots of entertainment, but also the possibility of a more peaceful stay. Plentiful and qualitative offer of restaurants. And for skiing? Happiness: direct access to the glacier and very close to the junction point with Les Arcs to enjoy all of Paradiski.
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Alexia Berguig

il y a 11 mesi sur Google

2/5
Far from the center, there is a parking lot on the hill which leads there after a 10-15 minute walk but when we are loaded and we do it several times during the day it becomes tiring. Reception is not located directly in this residence. It was therefore a real hassle to walk around with our luggage, ski equipment etc for check-in, check-out. In addition, reception is closed from 12 p.m. to 4 p.m.
Very average bedding and apartment.
The only positive point is: at the foot of the slopes.
Opinione 2024-01-17 14:54:53

Nous regrettons que notre résidence n'ait pas répondu à vos attentes, Alexia. Nous prenons note de vos remarques, notamment concernant la literie, et nous ferons tout le nécessaire pour améliorer cette expérience. Nous comprenons que la distance parcourue avec vos bagages puisse poser des inconvénients, mais sachez que vous avez la possibilité de choisir l'emplacement de votre appartement pour répondre à vos préférences, en réservant l'option d'emplacement préférentiel auprès de la résidence dès 15 jours avant votre arrivée.

Nous vous encourageons également à contacter nos conseillers lors de vos prochaines réservations. Ils seront ravis de vous aider à choisir une destination qui correspond mieux à vos besoins.

Nous espérons avoir la joie de vous accueillir de nouveau, ici ou dans une autre de nos résidences.
L'équipe Pierre & Vacances

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Nathalie Vallée

il y a 11 mesi sur Google

2/5
Deplorable welcome non-existent service we had taken extra wifi and bed made when we arrived nothing.. if you need any information we direct you to the Tourist Office or other no answer to give... we get in the way... when I report it by telephone to reception, they ask me if I would like the beds made for me.... what can I say, cleaning not done on our arrival.... old-fashioned apartment... the more we are next to the tracks....
Opinione 2024-01-17 17:14:24

Nous regrettons profondément que le ménage dans votre appartement n'ait pas été satisfaisant, Nathalie, et que l'accueil n'ait pas été à la hauteur de nos standards habituels.

Vos remarques ne reflètent en aucun cas les valeurs et le professionnalisme de notre équipe. Nous sommes préoccupés par cette situation et souhaitons enquêter sur cet incident. Pour cela, nous vous encourageons vivement à nous contacter via notre formulaire dédié : https://www.contactariane.com. Nous prendrons toutes les mesures nécessaires pour clarifier cette situation et rétablir votre confiance en Pierre & Vacances.

Nous espérons avoir l'opportunité de regagner votre confiance lors de vos prochains séjours.

A bientôt,
L'équipe Pierre & Vacances





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Arthur

il y a 11 mesi sur Google

1/5
A stay from 12/31 to 01/07 for a family of 4.
It starts off badly from the start.
We booked the stay since September, with weekly wifi supplement, sheets and cleaning done on arrival.

When we arrived, the cleaning was barely done (used PQ roll behind the toilet door, bathroom full of dust...)

The wifi doesn't work, I'm actually given the number of the internet service provider, is it a joke?!

The ski lockers, neither heated nor spacious, we were told at reception that for a family of 6 it was going to be complicated, fortunately there are only 4 of us.

Frankly, when booking through Pierre et Vacances we were really expecting something else, so either we had the wrong idea about Pierre et Vacances, or we were wrong, but I have rarely been so disappointed.

We will no longer book a stay with them.
Opinione 2024-01-17 12:16:14

Nous sommes sincèrement désolés, Arthur, que votre séjour n'ait été satisfaisant, et nous comprenons votre déception face aux inconvénients rencontrés. Vos remarques concernant le ménage, le wifi et les casiers à ski sont prises très au sérieux. Nous prendrons les mesures nécessaires pour améliorer ces points. Nous sommes en train d'installer, progressivement, de nouveaux équipements dotés d'une nouvelle technologie permettant un meilleur débit.

Afin de mieux comprendre votre situation et trouver une issue positive, nous vous invitons à nous contacter via notre formulaire dédié : https://contactariane.com. Nous sommes déterminés à compenser votre déception.

A bientôt,
L'équipe Pierre & Vacances

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Amandine Généaux

il y a 11 mesi sur Google

5/5
We had an excellent stay (last week of December). The residence is ideally located near the slopes, which is great. We rented a studio which was very clean and above all super well equipped, we had everything we needed!
Parking is a bit of a hassle but that’s not Pierre et Vacances’ fault, there just aren’t enough spaces for the number of residents…
Please note, there is no reception in the residence; reception is at that of Gémeaux, which is a little above. The staff was very friendly and accommodating. I had a duvet cover exchanged that was stained without any problem.
The Belle Plagne resort itself is really great, perhaps the most beautiful in all of Plagne. I recommend !
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