Name: Residence Benidorm Horizon
Brand: Pierre & Vacances
Price: 79 EUR
Availability: InStock
Rating: 3.4 (531 reviews)

Recensioni dei clienti Benidorm Horizon

3.4

Buono

531 recensioni

36.0 %

20.9 %

13.4 %

6.2 %

23.5 %

Andrea Romano

il y a 1 anno sur G_Google Google

4/5

La vista panoramica ne vale il prezzo, l'appartamento era abbastanza pulito, l'unica pecca sono i 200€ di cauzione senza avvisarti prima, anche se poi alla fine ti vengono restituiti al check-out per il resto tutto perfetto.

Opinione 2024-01-29 08:56:33

Gentile Andrea,
Grazie per averci fatto conoscere la sua opinione.

Siamo lieti che abbia apprezzato la vista panoramica e trovato l'appartamento in buone condizioni di pulizia. Ci dispiace per qualsiasi incomprensione riguardo la cauzione; vogliamo assicurarle che la prassi prevede la restituzione automatica di tale importo entro tre giorni dalla partenza, come da nostra politica standard.

In attesa di poterla accogliere di nuovo presso il Résidence Pierre & Vacances Benidorm Horizon, le porgiamo i nostri cordiali saluti.

Pierre & Vacances Benidorm Horizon

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Otello Barnaba

il y a 1 anno sur G_Google Google

5/5

Stupefacente.

Opinione 2023-11-08 08:53:00

Gentile Otello Barnaba,
Grazie per averci fatto conoscere la sua opinione.

Siamo lieti che abbia trovato il soggiorno stupefacente. Apprezziamo molto il suo feedback positivo e siamo felici che abbia apprezzato le caratteristiche dell'appartamento.

Rinnoviamo il nostro augurio di poterla ospitare di nuovo molto presto.
Cordiali saluti,

Pierre & Vacances Benidorm Horizon

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Yolanda Fernandez Ulacia

il y a 9 anni sur G_Google Google

1/5

Pottofino

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Silvina Martinez

il y a 2 settimane sur G_Google Google

1/5

The receptionist who helped us, I think her name was Miranda, was very unfriendly, super serious... I don't think she's good at dealing with people...
The apartment needs a good cleaning.
The mattress doesn't even have a mattress protector...
The hangers are glaringly small...
And the soap dishes are broken.
The bathroom doors are black from humidity.
In short, the only good thing about the hotel is the view.
And worst of all, there's no reception in the building...

Opinione 2025-03-20 08:52:15

Estimada Silvina,

Muchas gracias por su valoración tras su paso por nuestro Résidence Pierre & Vacances Benidorm Horizon.

Nos complace enormemente que haya disfrutado de las vistas que ofrece nuestro establecimiento, las cuales son uno de los aspectos más destacados de Résidence Pierre & Vacances Benidorm Horizon.

Lamentamos profundamente los inconvenientes mencionados respecto a la atención recibida en recepción y la limpieza del apartamento. Estamos comprometidos en ofrecer una estancia acogedora y nos aseguraremos de revisar estos aspectos para cumplir con las expectativas de nuestros huéspedes. Sin embargo no nos consta comentario suyo durante su estancia , habriamos tenido tiempo para poder solventar los comentarios que nos envía .

Sentimos si la ausencia de una recepción en el edificio le causó algún inconveniente; sin embargo, nuestro personal de recepción está disponible las 24 horas para asistir a nuestros huéspedes en lo que necesiten.

A la espera de tener la oportunidad de volver a hospedarle, reciba un saludo muy cordial.

Atentamente,

Pierre & Vacances Benidorm Horizon

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Raúl Pineda Silvestre

il y a 3 settimane sur G_Google Google

1/5

Hello everyone. I wanted to share my experience with you. I stayed for 2 days, but as soon as we arrived we had a bad start... we didn't have hot water to shower, I had to go to the receptionist at the East Hotel (next to the Horizon hotel, since the Horizon doesn't have a reception). After arriving from dinner, they had already fixed the hot water issue for us. But the worst thing happened at 1:45 in the morning when an individual staying at the same hotel started banging on the door of our apartment. As usual, he woke up the whole family. And after calling reception 3 times without any response, I had to personally call the authorities to ask for help. After 20 minutes of banging and pounding on the door, we managed to scare the individual away with one of our screams and minutes later the police arrived. Armando (the hotel's security guard) also arrived and helped us wonderfully. In fact, he gave us a direct number to contact him in case the same thing happens again. I also have to say that the facilities leave a lot to be desired. The maintenance in general is very bad, the bathroom window is broken and repaired with a metal plate with screws, the bathtub has several holes and is very slippery, several walls have considerable cracks and the entire apartment needs a touch of paint. The lock on the entrance door is broken. There are very few kitchen utensils and the apartment was not very clean. Not recommended for families, in general there is a lot of noise at night and you do not rest well. I must also tell you that they have wool blankets that are very unhygienic and have high amounts of mites (not recommended for people with allergies).

Opinione 2025-03-10 15:54:15

Estimado Raúl,
Le agradecemos que comparta su experiencia con nosotros.

Nos complace saber que la atención que recibió de nuestro conserje de seguridad, Armando, fue excepcional y que le proporcionó un número directo para garantizar su tranquilidad. En Résidence Pierre & Vacances Benidorm Horizon, nos esforzamos por ofrecer un servicio atento y personalizado.

Lamentamos sinceramente los inconvenientes que experimentó durante su estancia, en particular la falta de agua caliente a su llegada y los problemas de mantenimiento que menciona. Agradecemos que nos haya hecho saber sobre estos asuntos y lamentamos cualquier molestia que hayan causado. Además, comprendemos su preocupación por la limpieza y la comodidad de las mantas proporcionadas, y tomamos nota de sus comentarios para mejorar nuestros servicios.

Nos disculpamos por la perturbación causada por el ruido durante la noche y estamos revisando nuestras medidas de seguridad para garantizar que tales incidentes no se repitan.

Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro para una experiencia más satisfactoria.

Cordiales saludos,

Pierre & Vacances Benidorm Horizon

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