Bello, bello, bello.
La struttura è molto elegante, gli arredi sono nuovi, il personale è gentile.
Grande piscina esterna/interna, riscaldata per fare il bagno anche se fa freddo o piove.
Costa un po' ma ne vale la pena.
E poi è al centro di Douville... che dire...Fantastico!
We chose this hotel solely for its swimming pool, a crucial factor since I was eight months pregnant and traveling with a three-year-old and a one-year-old. Upon arrival, we discovered that the pool was closed for the entire duration of our stay, without any prior notice.
Faced with the obvious inconvenience, their staff spontaneously offered us a 40% refund. Nothing was negotiated; this offer came directly from them.
And yet, several weeks later, they suddenly claimed that a 20% refund had been agreed upon, with a glaring calculation error (20% of €1,638.70 is absolutely not €187...).
To top it all off, we received absolutely nothing, despite their claims.
And as if that weren't enough, upon arrival for check-in, I was assured by phone that the room would be ready at 4:00 PM (I even have the voicemail confirming this), but it wasn't actually available until 6:30 PM. In my situation, with two young children, this was simply unmanageable.
Broken promises, poor communication, and a complete lack of professionalism.
I strongly advise against staying here and intend to pursue all avenues to obtain what we are owed.
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