We stayed at the Pierre & Vacances Cap Cassis Calanques residence and experienced an unacceptable situation.

I would also like to point out the Pierre & Vacances center in Deauville, which oversees the Cassis location, and which intervened in the failure to address our problem.

On the evening of October 23rd, our access badge stopped working, and we were unable to access our own apartment. With no on-site assistance available (no hotel staff were present), we had to contact emergency services (actually the reception of Pierre & Vacances Village Cap Esterel), who told us to call a locksmith.

In fact, the person we contacted had no contact information for a Cassis employee who could come to our apartment.

We also asked them what the procedure was in case of fire, and we were told that guests should simply call the fire department (?). Our son also has medication (which he takes in his room, of course) that needs to be taken at a specific time, but the person on the phone couldn't care less.

The result: a locksmith bill of €1,251 just to get back into our apartment, due to a nighttime intervention that we had to pay upfront.

Before calling the locksmith, we were verbally assured by Pierre & Vacances that the costs would be reimbursed upon presentation of an invoice in our name.

After several exchanges, management confirmed that the reimbursement had been processed. On October 29th and 30th, we even received written confirmations indicating that the transfer had been made.

Yet, to this day, despite these written commitments and our follow-ups, we still haven't received the €1,251 in our account, nor have we received any bank statement confirming the transfer announced on November 4th. And for the time being, the manager of the Cassis resort is unreachable (unavailable, on another floor, had to leave urgently, etc.).

We find this situation absolutely outrageous: no staff member on site available, having to scramble to find a locksmith, having to pay such a large sum to access our accommodation, and then having to go through numerous steps to obtain a refund that the resort had promised.
We now expect the management and headquarters of Pierre & Vacances to take responsibility and actually process the promised refund.
An extremely disappointing experience, both in terms of how the emergency was handled and the follow-up to the complaint.

Always such a warm welcome! We felt right at home. A few minor renovations are needed, but otherwise everything is perfect.

Wonderful place. Spacious and very well-designed apartment. Idyllic location.

We will be back again and again ��

Very beautiful place, very clean, good size apartment and the spa with pool is magnificent.