Klantenbeoordelingen Les Alpages de Chantel

4.1

Zeer goed

63 beoordelingen

58.7 %

22.2 %

4.8 %

3.2 %

11.1 %

Stephane Clercq

il y a 4 dagen sur G_Google Google

5/5

Own. Quality welcome. Top maintenance service. Ski departure from the residence.

TALBOT Céline

il y a 6 dagen sur G_Google Google

1/5

Despite the ideal positioning of the residence, a few points are to be deplored:
- the pedestrian access is so dangerous (icy staircase for which Pierre et Vacances declines all responsibility in the event of a fall) that it is preferable to take our 3 year old daughter on skis to the piou-pious rather than risk falling by joining on foot the dahu which is 130m from there;
- a swimming pool accessible only from the outside, and whose temperature is clearly lower than that displayed (29°C), therefore a little tight for little wolves;
- a single ski room, at the end of the residence, on the side where there is no slope, very difficult to access with ski boots (stairs to go up or down as desired!), an attic, and each of which locker can hold 2 pairs of shoes, despite apartments for 8 people...
- dated rooms whose number of sockets can be counted on the fingers of one hand, with storage space already occupied by duvets... AND mouse droppings...
- only 2 keys per room for 8 people, which are used for both the locker and the room

In short, a service that leaves something to be desired for the price put there and the services put forward

Beoordeling 2025-01-30 10:53:30

Merci pour votre retour, Céline.

Nous sommes désolés que votre séjour n'ait pas été à la mesure du service que nous nous efforçons de fournir.

La montagne offre un cadre magnifique, mais nous comprenons que certains aspects pratiques, comme l’accès en hiver ou l’aménagement des espaces, aient pu compliquer votre expérience. Nous avons à cœur d’offrir un séjour agréable à tous nos visiteurs, et vos remarques nous aident à poursuivre nos efforts d’amélioration. Nous espérons que vous avez tout de même pu profiter de la beauté des paysages et de quelques bons moments en famille.

L’équipe Pierre & Vacances.

Clo B

il y a 1 week sur G_Google Google

1/5

Very disappointed with this stay which on paper looked perfect!

Non-exhaustive list:
- access to the residence is very dangerous, icy, resulting in 1 sprained wrist and nearly €90 in medical expenses…
- one evening I had the choice between showering my child under 3 years old in a bathtub where the water ran brown or in a shower where the water temperature was barely lukewarm...
- the lighting system is very insufficient, as soon as night falls there are no ceiling lights just a few lamps in the 4 corners of the room…
- in one of the bedrooms, a bath towel is stapled to the ceiling on a beam…
- the icing on the cake, we realize a little late that the cooking plate is damaged (but works perfectly). We reported it 2 days after our arrival when we noticed it. After our departure they blamed us for the deterioration of the plate and charged us for its replacement, i.e. €250…

The list of malfunctions is still long, cleanliness of the apartments, professionalism of the staff, absence of sockets in the rooms, on the other hand presence of sockets less than 30 cm from water points, ski lockers far too small for 8 people, obligation to go through the outside to access the swimming pool and so on…

The only positive point: the location at the foot of the slopes and close to the dahu for pedestrians who want to access bars, restaurants and shops and overall a beautiful resort.

Beoordeling 2025-01-29 14:54:48

Nous sommes ravis que vous ayez apprécié l’emplacement privilégié de la résidence, au pied des pistes et à proximité du Dahu, ainsi que la beauté de la station. C’est en effet un atout majeur pour profiter pleinement de son séjour à la montagne !

Cependant, nous sommes sincèrement désolés pour les nombreux désagréments rencontrés, notamment concernant l’accès verglacé, les soucis d’eau et les équipements de votre logement. Ce n’est évidemment pas l’expérience que nous souhaitons offrir à nos clients. Concernant la facturation de la plaque de cuisson, nous vous invitons à faire une réclamation via : https://contactariane.com/ afin que notre équipe puisse examiner la situation plus en détail.

Nous espérons malgré tout que votre séjour en station vous a permis de passer de bons moments, et nous serions ravis de vous accueillir à nouveau dans de meilleures conditions.

L’équipe Pierre et Vacances

Hicham Zniber

il y a 1 week sur G_Google Google

1/5

The residence is ideally located! At the foot of the slopes, next to the Dahu cable car to go to the center of the resort, tip top!

On the other hand, it stops there!

We had 2 apartments 8p for a stay of 11 adults, 2 children, 2 infants.

1st observation: the 2 apartments, although paid at the same price; are totally different; with a big difference in m² and amenities. One has 2 toilets, a mezzanine, and conforms to the photos published on the site. The 2nd not at all. Only 1 toilet, no mezzanine, ridiculously small rooms.

In addition, when booking and making the prior phone call, the residence assures us that the 2 apartments will be next to each other: another failure. The 2 apartments are in 2 different blocks, not on the same floor, requiring exterior access.

The apartments: cleaning is done in “appearance”.
We moved the sofa to have a little more space, a mistake on our part considering what was hiding underneath!
Same under the beds, don't look! Between animal kibble, large amounts of dust or other waste, it's not very pleasant.

The rooms also have no electrical outlets, a detail but annoying enough in today's world as we like to charge the phone for example!

The lighting in the common living room is also very, very dim.

2 keys per apartment 8p; a little limited but hey, it's also a detail. Maybe think about switching to magnetic?
The ski locker does not allow you to store all the equipment either:|

The shower is either hot or freezing. Difficult to find a happy medium.

Brown colored water at first is also unappealing.

Regarding reception service:
- Forgot to order bread
- When we arrived, our parkin was squat. No solution offered by the residence....

Finally, a little icing on the cake: we have to pay a deposit of €250 for a fractured ceramic hob even though we are not the originator. Our misfortune is not to have seen it when we arrived, but 2 days later (given the lighting and the low use of the kitchen)

In short, thank you Pierre and holidays!

Fortunately we had a week of full sun and that the resort of Les Arcs is really a beautiful resort!

Beoordeling 2025-01-29 14:29:01

Ravis que vous ayez apprécié l’emplacement de la résidence et que la station des Arcs ait contribué à rendre votre séjour agréable Hicham. En effet, être au pied des pistes et à proximité du téléphérique du Dahu est un véritable atout !

Nous sommes toutefois désolés pour les nombreux désagréments rencontrés. Ce n’est évidemment pas l’expérience que nous souhaitons offrir à nos clients. Nous vous invitons à faire une réclamation via : https://contactariane.com/ afin que nous puissions examiner ces points plus en détail.

Nous espérons tout de même avoir l’opportunité de vous accueillir de nouveau dans de meilleures conditions.

L’équipe Pierre et Vacances

Antony Moret

il y a 1 week sur G_Google Google

1/5

Room for 8 people with only one toilet, two keys to share between the apartment and the ski room (always for 8), and not even a bedside socket to plug in the telephone.
Our experience is that it is not worth the price offered.

Beoordeling 2025-01-29 14:17:49

Vraiment désolés que votre expérience n’ait pas été à la hauteur Antony. Vos remarques sont précieuses et nous les prenons en compte afin d’améliorer nos prestations. Nous comprenons que ces points aient pu impacter votre séjour et nous le regrettons sincèrement.

Nous espérons tout de même que vous avez pu profiter de votre séjour et de la destination.

L’équipe Pierre et Vacances