Bel appartement hotel

Very bad experience in this aparthotel. From the first moment, the attention left much to be desired. As soon as you arrive, they force you to give your credit card and pay a deposit of €200, without clearly explaining how and when they will return it to you.

Check-out was just as unpleasant. At no time did they tell us if everything was fine or if they would return our deposit. They made us feel like we had done something wrong, when we simply went to spend a few quiet days enjoying the snow without causing any problems.

The worst came later. When we returned from the trip, no one contacted us to inform us about the return of the deposit. It took them 15 days to return it and, to make matters worse, during that time strange charges began to appear on our bank card: several meaningless charges and returns, which gives a very suspicious feeling. Additionally, we have friends who stayed here and have not yet received their money, so they have had to take legal action.

On the other hand, the clerk at the reception, of Latin origin, was especially unpleasant and disrespectful. His attitude was unacceptable, trying to intimidate people who come from another country to a new place. Treatment like this should not be tolerated in any hospitality business, and honestly, she should be fired.

In short, a place not recommended. There are many better options where they at least treat customers with respect and transparency.

Bad experience in this aparthotel. From the first moment, the treatment from the office clerk was terrible. He tried to overcharge us and told us that if we left the car on the street the tow truck would take it away and we would have to pay €600. Then we discovered that this only happens if it snows a lot and the authorities warn in advance, but it clearly scared us into paying for their very expensive parking.

The problem did not end there. When checking out, the same employee was unpleasant with the issue of the deposit. He did not confirm to us if the apartment was good or if they were going to return all our money. The person who checks the apartments did so aggressively, banging on doors and treating us in a very bad manner. We felt like we were criminals, when in reality we are workers from Madrid who only came to spend a few quiet days in the snow, without making any fuss or causing problems.

Finally, they returned the deposit to us, but in several strange transactions: they made multiple charges and returns with strange concepts, which gives a very suspicious feeling, as if they were laundering money or making shady movements with the bank accounts. From so many moves they make on you I no longer know if they took any money from me or not. Not recommended. Be very careful if you stay here.

Very warm welcome, heating problem on the first day but after understanding how the thermostat worked, everything went well.
At the foot of the slopes but a little complicated to access (mud and rock) not enough snow.
A little far from the center on foot, especially to get back to the hotel.

Impeccable, cleanliness, equipment, location, facilities, only that the parking lot is a little difficult to access